Decision search
Your search has 52604 results
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Woking Borough Council (24 017 234)
Statement Closed after initial enquiries Council tax support 04-Jun-2025
Summary: Ms X complained the Council failed to process a change of council tax liability in a timely manner. She says the Council’s actions caused her avoidable distress and negatively impacted her mental health. We have ended our investigation because Ms X has appealed to the Valuation Tribunal.
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London Borough of Redbridge (24 017 469)
Statement Upheld Disabled facilities grants 04-Jun-2025
Summary: Mr X complained the Council delayed completing an Occupational Therapy (OT) assessment required for his Disabled Facilities Grant (DFG) application to carry out adaptations to his house. Mr X says this has delayed the adaptations and put him at a risk of harm as his house does not meet his needs. The Council was at fault because there was an eight month delay carrying out the OT assessment. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty the delay caused.
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Durham County Council (24 017 551)
Statement Closed after initial enquiries Charging 04-Jun-2025
Summary: We will not investigate this complaint about how the Council completed a financial assessment. There is not enough evidence of fault to justify our involvement.
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London Borough of Enfield (24 017 746)
Statement Not upheld Enforcement 04-Jun-2025
Summary: X complained the Council failed to require demolition work to reduce the size of their neighbour’s extension. X said the extension affected their amenity and was partly built on X’s land. We ended our investigation because it was unlikely to result in a finding of fault, a remedy for X or any other meaningful outcome.
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West Sussex County Council (24 021 990)
Statement Closed after initial enquiries Charging 04-Jun-2025
Summary: We will not investigate this complaint about failure to complete the checklist for NHS continuing healthcare funding. We have no powers to investigate NHS matters, so cannot achieve the wanted result of backdated NHS funding. It is also unlikely we would find enough evidence of fault in the Council’s decision not to complete a checklist.
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Barchester Healthcare Homes Limited (24 022 010)
Statement Closed after initial enquiries Residential care 04-Jun-2025
Summary: We will not investigate this complaint about a Care Provider deregistering a temporary resident from their usual Doctors practice. The Care Provider has explained why this happened. It has apologised for not telling the complainant, which caused surprise, worry and frustration when they tried to get their medication. It also caused time and trouble having to reregister. The Care Provider sent flowers and offered a discount off a future stay. It is unlikely an Ombudsman investigation would achieve anything further. The Care Provider’s actions are sufficient to acknowledge the impact.
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London Borough of Ealing (24 022 084)
Statement Closed after initial enquiries Other 04-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the decision to limit the ways in which she can contact her local council. This is because there is not enough evidence of fault to warrant an investigation.
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Birmingham City Council (24 022 318)
Statement Closed after initial enquiries Refuse and recycling 04-Jun-2025
Summary: We will not investigate this complaint about missed bin collections before and during industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and collections missed before the action did not cause the complainant a significant enough injustice.
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Portsmouth City Council (24 023 095)
Statement Closed after initial enquiries Alternative provision 04-Jun-2025
Summary: We will not investigate this complaint that the Council has made unreasonable demands for evidence regarding the complainant’s daughter’s Elective Home Education and has failed to respond reasonably to his questions. This is because investigation would achieve nothing significant.
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Kent County Council (24 023 308)
Statement Closed after initial enquiries Other 04-Jun-2025
Summary: We cannot investigate this complaint about the actions of a social worker and why Mr X was angry in court. This is because the matters complained of relate directly to matters raised in court.