Decision search
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Transport for London (25 004 876)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice for the Ultra Low Emission because the Authority has cancelled the fine.
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South Gloucestershire Council (25 005 639)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We cannot investigate this complaint because it has been made by a parish council.
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Wakefield City Council (25 006 963)
Statement Closed after initial enquiries Council tax 07-Jul-2025
Summary: We cannot investigate Mr B’s complaint that the Council is wasting public money. This is because the alleged fault affects all or most residents in the Council’s area. An investigation into the other issues raised by Mr B is not justified.
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Leicester City Council (25 007 427)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We cannot investigate Mr C’s complaint about boundary issues involving a Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
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Statement Upheld Assessment and care plan 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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Manchester University NHS Foundation Trust (23 013 641a)
Statement Upheld Community hospital services 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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Statement Upheld Residential care 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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Bury Metropolitan Borough Council (24 000 950)
Statement Upheld Child protection 07-Jul-2025
Summary: Miss X complained about the way the Council dealt with her son’s care. The Council was at fault for delaying in completing the statutory complaint procedure and failing to provide a suitable remedy for the faults identified through the statutory complaint procedure. This caused Miss X distress and frustration. The Council will apologise, make a payment and send us evidence of completed service improvements.
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Northumberland County Council (24 008 077)
Statement Upheld Land 07-Jul-2025
Summary: We will not investigate this complaint the Council has not maintained a piece of land. That is because this dispute about responsibility and ownership is best considered by the courts.
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London Borough of Haringey (24 008 207)
Statement Upheld Homelessness 07-Jul-2025
Summary: Miss X complained the Council has failed to address a leak in the boiler in the temporary accommodation she lives in. We find the Council was at fault for failing to follow up with the landlord about a boiler part Miss X said had to be replaced. This caused Miss X frustration, upset and uncertainty. The Council has agreed to our recommendations to apologise to Miss X and make a payment to her.