Decision search
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Oxfordshire County Council (24 014 498)
Statement Upheld Special educational needs 08-Jul-2025
Summary: Ms X complained on behalf of Mr and Mrs Y. Mr and Mrs Y complained the Council failed to provide their grandson, Z, with a suitable education since September 2023. They also complained the Council failed to reassess Z’s need and issue an appealable decision. Mr and Mrs Y also complained the Council failed to ensure Z received the provision in his Education, Health and Care (EHC) Plan. They also complained about issues with how the school handled Z’s behaviours. Mr and Mrs Y said this distressed Z and his family, and he missed out on education and EHC Plan provision. There was fault in the way the Council delayed completing the reassessment of Z’s needs, did not ensure Z received education and plan provision and complaint handling was poor. This frustrated and distressed Mr and Mrs Y and Z missed education and plan provision. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
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Birmingham City Council (24 014 950)
Statement Closed after initial enquiries Enforcement 08-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to take enforcement action against breaches of planning control at his neighbour’s property. We are unlikely to find fault in the Council’s actions. Also further investigation is unlikely to lead to a different outcome.
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Essex County Council (24 015 623)
Statement Upheld Assessment and care plan 08-Jul-2025
Summary: Mrs X complains the Council failed to support her late father, Mr Y, properly after he left hospital in July 2024. Both the council and the care provider were at fault for failing to recognise the need for an urgent review of Mr Y’s needs. This caused avoidable distress to Mrs X and delayed funding for Mr Y’s care home placement. The Council has agreed to apologise and make a symbolic payment to Mrs X. It will also reassess the charges for Mr Y’s care and take action to improve working practices.
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Sefton Metropolitan Borough Council (24 017 161)
Statement Not upheld Antisocial behaviour 08-Jul-2025
Summary: Mr X complained the Council has not investigated his reports of Anti-Social Behaviour. He said this has impacted his mental health. The Council was not at fault.
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Cheshire East Council (24 017 188)
Statement Upheld Child protection 08-Jul-2025
Summary: The Council was not at fault for the way it responded to Mrs X’s reports of a safeguarding risk to her children. It took short-term action to reduce the risk and then carried out an assessment to put long-term support in place for Mrs X’s family. The Council failed to follow its complaint procedure, causing Mrs X uncertainty and frustration. The Council has agreed to apologise and take steps to ensure it follows its complaint procedure in future.
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Westminster City Council (24 017 730)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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Central & North West London NHS Foundation Trust (24 017 730a)
Statement Closed after initial enquiries Mental health services 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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NHS North West London ICB (24 017 730b)
Statement Closed after initial enquiries Mental health services 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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Telford & Wrekin Council (24 019 613)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We will not investigate this complaint about poor performance on accessibility issues in the Council’s area. Nor in the way the Council considered the complaint. We consider that further investigation will not lead to a different outcome. Also we do not consider the complainant has suffered a significant personal injustice because of the complaints procedure alone to justify an investigation into this point.