Decision search
Your search has 52604 results
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Wakefield City Council (24 020 599)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this complaint about deprivation of assets. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 021 378)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained the Council failed to provide her child, Y with provision as outlined in their Education, Health and Care (EHC) Plan. She also complained about annual review delays. The Council failed to ensure Y received Speech and Language Therapy provision from September 2023 to June 2025 and has not issued an amended Plan following an annual review in 2023. As a result, Y has lost out on Speech and Language Therapy for over one and a half years. The Council agreed to make payments to acknowledge the impact on Y’s education and the distress and uncertainty caused to Mrs X. It also agreed to issue Y’s amended EHC Plan without further delay and carry out service improvements.
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Manchester City Council (24 022 074)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this late complaint about the Council charging Mrs Y’s family a top up fee for her care. There is not a good reason for the delay in the complaint being made to us.
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Royal Borough of Greenwich (24 022 881)
Statement Closed after initial enquiries Allocations 07-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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Spelthorne Borough Council (24 022 968)
Statement Closed after initial enquiries Disabled facilities grants 07-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to progress a disabled facilities grant application because the complaint is late and there are no good reasons to decide to investigate now. In any case, there is insufficient evidence of fault by the Council to justify our involvement.
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London Borough of Brent (24 023 102)
Statement Closed after initial enquiries Special educational needs 07-Jul-2025
Summary: We will not investigate this complaint about Mrs M’s son B’s Education, Health and Care (EHC) Plan. This is because Mrs M appealed to the SEND Tribunal. We cannot investigate a complaint about matters someone has appealed.
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London Borough of Haringey (24 023 115)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will not investigate Mrs X’s complaint about matters relating to the Council’s care at home parking permits. This is because the matter complained about has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.
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Salford City Council (24 023 127)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this complaint about financial assessment for adult social care costs. The Council followed the correct process and asked for information it considered necessary to make its decision. It is unlikely the Ombudsman would find enough evidence of fault, add to the Council's investigation, or achieve a different outcome.
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Suffolk County Council (24 023 399)
Statement Closed after initial enquiries Special educational needs 07-Jul-2025
Summary: We cannot investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because Mrs X appealed to the SEND Tribunal. We will not investigate Mrs X’s complaint about delays in the Education, Health and Care process because the injustice is not significant enough to warrant an investigation. We will not investigate the Council’s poor communication because the Council apologised, and an investigation is unlikely to achieve any additional outcome.
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Kirklees Metropolitan Borough Council (25 000 104)
Statement Upheld Other 07-Jul-2025
Summary: We will not investigate this complaint about adult social care. The complainant lives next door to a supported living property and has experienced damage to property, and assault. There are other bodies better placed to consider these concerns as they are for the police and insurance companies. There is no worthwhile outcome achievable from an Ombudsman investigation, and we are satisfied with how the Council responded to the complaint.