Decision search
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Southampton City Council (23 014 074)
Statement Not upheld Disabled children 01-Oct-2024
Summary: Ms M complains a social worker misrepresented her son’s needs in a social care assessment. There is no fault in the Council’s assessment. The Ombudsman cannot question decisions taken without fault.
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West Sussex County Council (23 019 435)
Statement Upheld Transport 01-Oct-2024
Summary: Mrs X complained about the Council’s decision to remove transport funding from Mr X’s care package and about its complaints handling. We found fault in the Council’s decision making and complaint handling which caused Mrs X and her family distress and frustration. To put matters right, the Council agreed to apologise to Mrs X and make a symbolic payment of £500. And, after Mrs X has taken welfare benefits advice, the Council agreed to carry out a financial assessment to further consider what contribution Mr X should make towards the cost of his care package.
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Statement Upheld Special educational needs 01-Oct-2024
Summary: We have completed our investigation. The Council was at fault. It delayed deciding Y’s special educational needs support and failed to communicate properly with Miss X. This caused Miss X undue confusion and distress. This distress continues as the delay is ongoing. The Council should apologise to Miss X, make a payment to her to recognise the delay and distress caused and reach a decision to ensure appeal rights are engaged.
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Birmingham City Council (23 020 713)
Statement Upheld Homelessness 01-Oct-2024
Summary: Miss X complains about the Council’s handling of her homelessness application and stay in Bed and Breakfast accommodation causing distress. We found fault because the Council delayed dealing with Miss X’s homelessness application and she stayed in Bed and Breakfast accommodation for longer than the statutory guidance recommends. The Council has accepted it was at fault. It has already apologised and offered a suitable payment in recognition of the distress caused. So, we have completed our investigation.
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Buckinghamshire Council (23 020 944)
Statement Upheld Special educational needs 01-Oct-2024
Summary: Ms X complained the Council delayed in completing Occupational Therapist and Speech and Language Therapist assessments of her child as part of an Education, Health and Care Plan assessment. Ms X also complained the Council failed to provide suitable education for her child since July 2023. We found fault with the Council for failing to provide suitable education for Ms X’s child from 21 September 2023 to 4 February 2024. We did not find fault with the Council delaying in completing Occupational Therapist or Speech and Language Therapist assessments. The Council agreed to apologise to Ms X and pay her £1,800, in addition to the £900 reimbursement already paid, for her child’s missed educational provision.
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London Borough of Hammersmith & Fulham (24 000 718)
Statement Upheld Homelessness 01-Oct-2024
Summary: Mr X says the Council ended his interim accommodation agreement unfairly. He also says it closed his homelessness application by referring it to another Borough who cannot help him. Mr X says his belongings were also stolen from his interim accommodation. Mr X says this has caused him distress. We have found fault in the Council’s actions for failing to discuss the issues Mr X raised with his interim accommodation with him before ending his agreement. The Council has agreed to issue an apology, pay a financial payment to Mr X and make service improvements.
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Huntingdonshire District Council (24 001 425)
Statement Closed after initial enquiries Highway repair and maintenance 01-Oct-2024
Summary: We will not investigate Mrs X’s complaint that the Council rejected her claim for compensation following damage to her vehicle which occurred when she hit a pothole in the road. This is because it would be reasonable for Mrs X to make a claim against the Council at court.
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Statement Closed after initial enquiries Domiciliary care 01-Oct-2024
Summary: We will not investigate this complaint about care provided to Miss X’s adult son. There is insufficient evidence of fault by the Care Provider.
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London Borough of Hackney (23 005 573)
Statement Upheld Allocations 01-Oct-2024
Summary: Mrs X complained the Council did not allocate her a property she was in first place for, which she said caused her family to miss the opportunity of a suitable property. We find the Council at fault which caused Mrs X injustice. The Council has agreed to make a fresh decision considering all relevant information.
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West Sussex County Council (24 006 497)
Statement Upheld Special educational needs 01-Oct-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by issuing the Plan and offering to make a suitable payment to the complainant to remedy the injustice its delays cause.