Decision search
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Queensgate Healthcare Limited (24 006 060)
Statement Upheld Charging 01-Oct-2024
Summary: We will not investigate this complaint about the Care Provider’s miscalculation of Mrs Y’s care charges and its subsequent contact several months later to pursue outstanding charges. The Care Provider has agreed to take suitable action to remedy the inconvenience, frustration and uncertainty the matter caused three of Mrs Y's children.
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Redcar & Cleveland Council (24 006 073)
Statement Closed after initial enquiries Enforcement 01-Oct-2024
Summary: We will not investigate this complaint about the way the Council handled planning issues for similar works at neighbouring sites. There is not enough evidence of fault in the way the Council dealt with each site, and it would therefore be disproportionate to pursue the alleged complaint-handling errors in isolation.
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London Borough of Lewisham (24 002 976)
Statement Upheld Homelessness 01-Oct-2024
Summary: We will not investigate Miss X complaint about the Council’s failure to reassess her housing needs when she asked it to. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Closed after initial enquiries Charging 01-Oct-2024
Summary: We will not investigate this complaint about property disregard in the financial assessment for adult social care fees. This is because even though the complainant strongly disagrees with the Council’s decision, there is not enough evidence of fault in how the Council made its decision to justify an investigation.
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Essex County Council (24 003 444)
Statement Upheld Special educational needs 01-Oct-2024
Summary: Ms C complains the Council has delayed in completing an Education, Health, and Care needs assessment for X. The Council is at fault for failing to assess X within the statutory timescales. This has caused Ms C frustration, time, and trouble. To remedy the complaint the Council has agreed to apologise to Ms C and make her a symbolic payment.
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Bournemouth, Christchurch and Poole Council (24 003 622)
Statement Closed after initial enquiries Cemeteries and crematoria 01-Oct-2024
Summary: We will not investigate this complaint that the Council has been at fault in its response to a request for an exhumation and reinterment. This is because investigation would not achieve the outcomes the complainant wants.
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London Borough of Merton (24 003 814)
Statement Closed after initial enquiries Trees 01-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to do work to a tree. This is because there is insufficient evidence of fault by the Council.
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London Borough of Havering (24 003 868)
Statement Closed after initial enquiries Allocations 01-Oct-2024
Summary: We will not investigate this complaint about housing allocations because it is late without good reasons to investigate it now and there is no worthwhile outcome.
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Bolton Metropolitan Borough Council (24 004 821)
Statement Closed after initial enquiries Antisocial behaviour 01-Oct-2024
Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. Further investigation would not lead to a different outcome.
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Bristol City Council (24 004 531)
Statement Upheld Traffic management 01-Oct-2024
Summary: Miss X complained the Council failed to give her notice of a road closure where she lives. We find the Council at fault, which left Miss X unable to travel to work. The Council has apologised to Miss X which is satisfactory to remedy the injustice caused.