Decision search
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Statement Closed after initial enquiries Highway repair and maintenance 02-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to deal with the complaint.
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Guildford Borough Council (24 008 293)
Statement Closed after initial enquiries Elections and electoral register 02-Oct-2024
Summary: We cannot investigate this complaint about decisions made by the Returning Officer. We have no power to look at the actions of the Returning Officer.
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Essex County Council (24 008 404)
Statement Upheld Special educational needs 02-Oct-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Dudley Metropolitan Borough Council (24 008 421)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Oct-2024
Summary: We cannot investigate this complaint about a request for backdated housing benefit because the complainant has appealed to the tribunal. In addition, we cannot investigate the Department for Work and Pensions.
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Barnsley Metropolitan Borough Council (24 008 519)
Statement Closed after initial enquiries Council tax 02-Oct-2024
Summary: We will not investigate this complaint about the way the Council treated the complainant after he raised issues about his council tax. This is because there is insufficient evidence of fault by the Council.
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Oldham Metropolitan Borough Council (24 007 061)
Statement Closed after initial enquiries Disabled facilities grants 02-Oct-2024
Summary: We will not investigate Miss X’s complaint that she has received no support from the community occupational therapy team and that the Council has prevented her from moving to a more suitable property.
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London Borough of Sutton (24 007 079)
Statement Closed after initial enquiries Homelessness 02-Oct-2024
Summary: We will not investigate this complaint about the Council providing temporary accommodation which was allegedly unsuitable. This is because the evidence suggests the Council had no notice of any issues from the complainant at the time and therefore could not reasonably investigate. There is insufficient evidence the accommodation was unsuitable.
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Cheshire West & Chester Council (23 017 696)
Statement Not upheld Homelessness 01-Oct-2024
Summary: Mr X complained the Council failed to store his possessions when he was evicted and made homeless. There is evidence the Council offered to provide appropriate storage for Mr X’s possessions and it funded transportation of numerous items to storage facilities Mr X chose to arrange. We did not find the Council was at fault.
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Sunderland City Council (23 019 185)
Statement Closed after initial enquiries Child protection 01-Oct-2024
Summary: We will not investigate this complaint about the Council’s decisions relating to foster children that were placed with Mrs X. This is because there are ongoing court proceedings that are closely linked to the matters Mrs X is complaining about.
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Abbeyfield Society (The) (23 019 390)
Statement Upheld Residential care 01-Oct-2024
Summary: Mrs X complained on behalf of her late sister about care provided to her at a residential care home. Mrs X complained care staff did not correctly administer her sister’s inhalers and delayed seeking medical assistance. Mrs X says she feels this may have contributed to the deterioration in her sister’s health. We found fault by the Care Provider. The Care Provider has agreed to apologise to Mrs X, provide a financial remedy, and make service improvements to prevent a reoccurrence of the fault identified.