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Walsall Metropolitan Borough Council (24 020 934)
Statement Closed after initial enquiries Council tax 19-Mar-2025
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal.
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Sandwell Metropolitan Borough Council (24 021 051)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We cannot investigate this complaint about the Council failing to maintain a tree at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Transport for London (24 021 074)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice for stopping on a red route. This is because the complainant could have appealed to the tribunal and because the Authority considered the circumstances which led to the fine.
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Moors Park (Bishopsteignton) Limited (23 001 565)
Report Upheld Charging 18-Mar-2025
Summary: The Local Government and Social Care Ombudsman investigated a complaint about care home fees charged to the complainant’s mother. We found Moors Park (Bishopsteignton) Limited: imposed additional charges for care provided over a weekly baseline limit of 25 hours, which was not set out in the contract; charged other residents additional fees without first amending their contracts; This meant the care home caused the woman financial injustice and her son suffered time and trouble complaining.
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Sheffield City Council (24 002 665)
Statement Upheld Child protection 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
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Sheffield Children's NHS Foundation Trust (24 002 665a)
Statement Closed after initial enquiries Other 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
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Sheffield Children's NHS Foundation Trust (24 002 665b)
Statement Closed after initial enquiries Other 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
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Basildon Borough Council (24 002 921)
Statement Upheld Refuse and recycling 18-Mar-2025
Summary: Miss X complained the Council did not collect her household waste on multiple occasions even though she had been accepted for assisted collections. The Council has already apologised for this fault and offered Miss X a financial remedy which she accepted. We found additional fault with the Council’s communication and complaint handling. This will have caused Miss X frustration and distress. To remedy the injustice caused by this fault, we recommend the Council offer a further apology and review some of its procedures.
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London Borough of Croydon (24 004 049)
Statement Closed after initial enquiries Homelessness 18-Mar-2025
Summary: We will not investigate this complaint about a homelessness assessment because there is nothing more we could achieve, and further investigation is unlikely to have a different outcome.
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Epping Forest District Council (24 004 379)
Statement Upheld Council tax 18-Mar-2025
Summary: Mr X complained about how the Council recovered outstanding council tax from him. There was fault in how the Council managed Mr X’s council tax debt. This meant Mr X missed the opportunity to include the debt in insolvency proceedings and suffered avoidable distress. The Council agreed to write off the debt, refund what Mr X has paid, apologise and pay him a financial remedy. It also agreed to review its process for when someone closes their council tax account.