Decision search
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Milton Keynes Council (24 022 038)
Statement Upheld Special educational needs 03-Dec-2025
Summary: Miss X complained the Council failed to provide her son with sufficient education or ensure her son received the provision in his EHC Plan. The Council’s decision making was delayed and lacked clarity and its communications with Miss X were poor. That caused Miss X uncertainty and distress. An apology, payment to Miss X and training for officers is satisfactory remedy.
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Statement Upheld Special educational needs 03-Dec-2025
Summary: We have found the Council at fault for its delay in issuing a final amended Education, Health and Care Plan for Miss X’s son, Y ahead of his transfer to post-16 education. This resulted in Miss X and Y suffering avoidable distress. We have also found the Council at fault for failing to secure the support and provision in Y’s Plan. This missed provision caused Y an injustice. The Council has agreed to apologise, and make a payment to Miss X
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Devon County Council (24 022 951)
Statement Upheld Special educational needs 03-Dec-2025
Summary: We found fault with the Council’s delay in issuing Ms X’s child, Y’s Education, Health and Care (EHC) Plan and failure to consider whether to put alternative provision in place. This caused Ms X and Y uncertainty and avoidable distress. The Council agreed to apologise to Ms X and Y for the delay and failure to consider its duty and make a payment to remedy the injustice. We did not find fault with the Council for failing to provide alternative provision for Ms X’s child.
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Walsall Metropolitan Borough Council (25 000 070)
Statement Upheld Special educational needs 03-Dec-2025
Summary: I find fault and delay by the Council in securing special educational provision. Z has missed out on specialist therapy and other support for over two terms. This is an injustice. The Council has agreed to apologise, make a symbolic payment and service improvements. The complaint is upheld.
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Adur District Council (25 000 352)
Statement Upheld Planning applications 03-Dec-2025
Summary: Mr X complained the Council has failed to properly investigate or take appropriate action in relation to breaches of planning control at a neighbouring property which has led to significant overlooking of his property. We found there was no evidence of fault in the way the Council has responded to the breaches of planning control. However there have been periods of delay and poor communication with Mr X which amount to fault. This fault has caused Mr X an injustice.
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London Borough of Haringey (25 001 596)
Statement Closed after initial enquiries Private housing 03-Dec-2025
Summary: We will not investigate Mr X’s complaint the Council did not take enforcement action against his landlord for breaching their landlords license. There is not enough evidence of fault to justify investigating.
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London Borough of Croydon (25 002 300)
Statement Upheld Allocations 03-Dec-2025
Summary: Miss X complained about the Council’s decision that she and her family were not eligible to join its housing register. We find no fault in the Council’s decision making, but we do find fault in the Council’s communication and in delays when making its decisions. The Council has agreed to apologise and make a payment to Miss X.
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Statement Upheld Special educational needs 03-Dec-2025
Summary: Mrs X complained the Council failed to ensure her child received the Speech and Language Therapy provision specified in their Education, Health and Care Plan. We find the Council at fault for failing to check and monitor the provision, for delays in issuing the final amended Education, Health and Care Plan, and for poor complaint handling. These faults caused loss of provision, avoidable distress, uncertainty, and unnecessary time and trouble for Mrs X. The Council has agreed to apologise, make a payment to Mrs X, and take action to improve its services.
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Suffolk County Council (25 003 952)
Statement Closed after initial enquiries Special educational needs 03-Dec-2025
Summary: Mrs X complained the Council failed to provide her son with the speech and language therapy in his Education, Health and Care Plan since October 2024. We have ended our investigation into Mrs X’s complaint because she used her right to appeal to the Tribunal. Her complaint therefore falls outside our jurisdiction.
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Lancashire County Council (25 004 117)
Statement Not upheld Street furniture and lighting 03-Dec-2025
Summary: Ms X complains about the Council’s decision to relocate a bus stop near to her property. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.