Decision search
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South Tyneside Metropolitan Borough Council (24 017 246)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We will not investigate this complaint about how a social worker managed Mr X’s case because there is no worthwhile outcome we could achieve by investigating. We cannot investigate the Council’s actions in matters subject to court proceedings.
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London Borough of Ealing (24 017 581)
Statement Closed after initial enquiries School transport 19-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for home to school transport for her child, Y. This is because there is not enough evidence of fault to justify investigating.
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Holy Family Catholic High School (24 017 643)
Statement Closed after initial enquiries School admissions 19-Mar-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Surrey County Council (24 017 676)
Statement Upheld Special educational needs 19-Mar-2025
Summary: We decided not to investigate Mrs X’s complaint about a three-month delay in the Education, Health and Care needs assessment process of her child, Y. This is because the Council upheld the complaint, apologised to Mrs X, and offered her a £300 symbolic payment in line with the Ombudsman’s guidance. Further investigation by us would therefore not be proportionate.
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Statement Closed after initial enquiries Councillor conduct and standards 19-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a complaint about the conduct of a Councillor. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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Nottingham City Council (24 017 729)
Statement Closed after initial enquiries Child protection 19-Mar-2025
Summary: We will not investigate Ms X’s complaint about how the Council paid a financial remedy to her children. Investigation by us is unlikely to achieve anything more.
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London Borough of Richmond upon Thames (24 017 766)
Statement Closed after initial enquiries School transport 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s contracted taxi service for school transport. Investigating would not be likely to add anything to the Council’s own investigation or lead to a different or worthwhile outcome.
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Statement Closed after initial enquiries Homelessness 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s homelessness application. He has exercised his right of review and it was reasonable to appeal to County Court.
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Bristol City Council (24 017 873)
Statement Closed after initial enquiries Traffic management 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to create a low traffic neighbourhood where the complainant lives. There is insufficient evidence of fault in the way the Council decided to introduce the scheme, we could not achieve the main outcome the complainant is seeking, and we will not look at the Council’s handling of the subsequent complaint process in isolation.
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London Borough of Camden (24 018 035)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We will not investigate this complaint that the Council is wrongly including a piece of private land in its controlled parking zone and issuing penalty charge notices to vehicles that park there. This is because the injustice arising from this, that is, the penalty charge notices, can be remedied by way of an appeal to an independent tribunal.