Decision search
Your search has 57130 results
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London Borough of Ealing (25 003 579)
Statement Upheld Allocations 14-Apr-2026
Summary: We have found the Council at fault for its delay in completing a review of its decision about Miss X’s homelessness. We have also found the Council at fault for its inconsistent communication with Miss X during the same period. We find these faults caused injustice for Miss X and her child, meaning they experienced avoidable distress and uncertainty, and were deprived of suitable accommodation for longer than they otherwise would have been. The Council has agreed to apologise and pay a symbolic financial remedy to recognise the injustice caused. There are parts of Miss X's complaint we have not investigated. We explain why in our statement.
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Essex County Council (25 003 835)
Statement Upheld Special educational needs 14-Apr-2026
Summary: The Council was at fault for delaying completing an Education, Health and Care needs assessment. The Council was not at fault for deciding not to put in place alternative education for a child. This meant the child had to wait longer to receive an Education, Health and Care Plan. The Council agreed to apologise and make payments for the frustration and anxiety caused.
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Durham County Council (25 011 842)
Statement Not upheld Building control 14-Apr-2026
Summary: Mr X complained the Council building control did not identify issues with his property, which he said does not meet energy standards. He is also unhappy with communications from the Council. Mr X said this distressed him. We have discontinued our investigation. There is not enough evidence of fault by the Council, and we do not investigate complaint handling and communication concerns, if we are not investigating the substantive complaint.
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West Northamptonshire Council (25 012 688)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate X’s complaint about children services’ actions as there are no good reasons why the late complaint rule should not apply.
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London Borough of Lambeth (25 013 341)
Statement Closed after initial enquiries Allocations 14-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision about her priority for social housing. There is not enough evidence of fault in the Council’s decision making about medical priority to justify investigating.
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Birmingham City Council (25 014 363)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate Ms X’s complaint about a charge the Council put on her property in 2011 because we could not achieve a worthwhile outcome, given the lapse of time.
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St Albans City Council (25 015 447)
Statement Closed after initial enquiries Councillor conduct and standards 14-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with a complaint that several councillors breached the code of conduct. We have not seen enough evidence of fault in the Council’s actions.
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London Borough of Islington (25 016 695)
Statement Closed after initial enquiries Special educational needs 14-Apr-2026
Summary: We will not investigate this complaint about the Council’s refusal to reimburse the cost of a speech and language assessment commissioned by the complainant. There is not enough evidence of fault on the Council’s part to warrant investigation.
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Kent County Council (25 016 930)
Statement Closed after initial enquiries Special educational needs 14-Apr-2026
Summary: We will not investigate this complaint about closure of a specialist Council service. This is because there is not enough evidence of fault for us to investigate.
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London Borough of Islington (25 016 996)
Statement Closed after initial enquiries Special educational needs 14-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions in securing Special Education Provision in a young person’s Education, Health, and Care Plan. It is unlikely we would find fault in the Council’s actions.