Decision search
Your search has 57130 results
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Bracknell Forest Council (25 029 381)
Statement Closed after initial enquiries Other 15-Apr-2026
Summary: We will not investigate this complaint about the Council’s recording, handling and use of information concerning Mrs X. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now. In addition, there is another body better placed to consider the outcome Mrs X seeks.
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Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate this complaint about the Council’s refusal to withdraw a parking penalty. It was reasonable for Mrs X to use the statutory appeals procedure offered by the legislation to challenge the penalty.
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London Borough of Southwark (25 031 792)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate this complaint about the Council issuing a parking penalty for parking without a permit in a restricted zone. It was reasonable for Miss X to appeal to the Adjudicator at the London Tribunals.
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Lincolnshire County Council (25 032 080)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice issued by the Council for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to follow the statutory representations and appeal process.
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Manchester City Council (25 002 068)
Statement Closed after initial enquiries Other 15-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a business rate account. The complaint is late and there is no good reason to investigate now.
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Cambridgeshire County Council (25 003 558)
Statement Not upheld Transition from childrens services 15-Apr-2026
Summary: There is no evidence of fault by the Council that has caused significant injustice.
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Wigan Metropolitan Borough Council (25 007 061)
Statement Upheld Other 15-Apr-2026
Summary: Mr and Ms X complained about how the Council dealt with a high hedge and tree in their garden. Mr and Ms X said this distressed and frustrated them. There was fault in the way the Council delayed issuing remedial notices and communication and complaint handling was poor. This frustrated Mr and Ms X. The Council has already apologised but also agreed to make a financial payment.
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Oakland Primecare Limited (25 007 073)
Statement Not upheld Residential care 15-Apr-2026
Summary: We have ended this investigation about the care provided to Mr F at a Care Home. This is because further investigation would not lead to a different outcome and we could not add to any previous investigations carried out.
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Cheshire East Council (25 007 604)
Statement Upheld Special educational needs 15-Apr-2026
Summary: Ms X complained about the Council’s handling of her child’s Education, Health and Care (EHC) needs assessment and the alternative provision arranged while her child was out of education. We have not investigated her complaint about the content of the EHC Plan because she has a right of appeal to the Tribunal. We do not find fault in the alternative provision arranged by the Council, but we do find fault in its failure to inform Ms X of her right to request a personal budget which resulted in a lost opportunity for Ms X to consider whether to make such a request. The Council has agreed to apologise to Ms X.