Decision search
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St Georges University Hospitals NHS Foundation Trust (24 013 547b)
Statement Closed after initial enquiries Hospital acute services 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Central London Community Healthcare NHS Trust (24 013 547c)
Statement Closed after initial enquiries Community hospital services 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Barkers Chemist (Tooting) Ltd (24 013 547d)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Statement Closed after initial enquiries Child protection 19-Mar-2025
Summary: We will not investigate this complaint that the Council delayed supporting Miss X in obtaining a Special Guardianship Order. This is because part of the complaint is made late, and because investigation into more recent matters would not lead to a different outcome.
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Kent County Council (24 014 766)
Statement Closed after initial enquiries Direct payments 19-Mar-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to fund a package of support for her son, Mr Z, whilst she was on holiday. There is not enough evidence of fault to justify an investigation.
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Essex County Council (24 015 893)
Statement Closed after initial enquiries Street furniture and lighting 19-Mar-2025
Summary: We will not investigate this complaint about a bus shelter and the Council’s response. This is because there is insufficient evidence of fault by the Council.
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Wiltshire Council (24 015 905)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Ms X complained about the Council’s delay in making decisions after its annual review of her daughter, Y’s Education Health and Care Plan and its failure to carry out six monthly reviews, as stipulated by that Plan, which caused her avoidable worry and stress. We asked the Council to take steps to remedy the injustice and it agreed to apologise and make a symbolic payment.
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Devon County Council (24 009 256)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Miss X complained about the Council’s handling of her request for an Education, Health and Care needs assessment, which denied her child support in preschool. We found avoidable delay by the Council in completing the assessment and issuing an Education, Health and Care Plan for Miss X’s child. The Council agreed to apologise to Miss X and make a symbolic payment of £800 in recognition of the distress and impact on C’s preschool education caused by its avoidable delay.
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West Sussex County Council (24 009 875)
Statement Upheld Assessment and care plan 19-Mar-2025
Summary: The Council acknowledged failings in the way it dealt with the financial assessment for Mrs Y’s care, before the complaint came to this office. It apologised and offered a repayment plan. We consider this a satisfactory remedy.
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London Borough of Redbridge (24 010 566)
Statement Upheld Other 19-Mar-2025
Summary: Mrs X complained about services provided to her son, Y, by the Council’s children’s services department. We found fault because the Council failed to consider the complaint under the children’s statutory complaints procedure. This caused Mrs X avoidable distress and frustration. To remedy the injustice caused, the Council has agreed to consider Mrs X’s concerns through the statutory procedure and apologise for failing to do this originally. It has also agreed to make a payment to her and issue guidance to staff.