Decision search
Your search has 50690 results
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London Borough of Redbridge (24 010 962)
Statement Upheld Looked after children 19-Mar-2025
Summary: Mrs X complained about how the Council refused services to her disabled son, Y. The Council was at fault for refusing to consider her complaint properly under the statutory children’s complaints procedure. This caused Mrs X frustration. It will now consider her complaint at stage two of the statutory children’s complaints procedure.
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Horsham District Council (24 011 263)
Statement Upheld Housing benefit and council tax benefit 19-Mar-2025
Summary: Mr X complained about how the Council handled his housing benefit claim. The Council avoidably delayed his claim and resulting appeal, causing him distress and uncertainty. The Council should apologise, evidence to Mr X it has now referred his appeal to the First-Tier Tribunal (Social Entitlement Chamber), and pay a financial remedy.
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Winchester City Council (24 018 117)
Statement Closed after initial enquiries Council tax 19-Mar-2025
Summary: We will not investigate this complaint about the administration of a council tax account as it is unlikely we will find fault by the Council.
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Blackburn with Darwen Council (24 018 154)
Statement Closed after initial enquiries Planning applications 19-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered the complainant’s reports that her neighbours have breached planning control. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.
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Statement Closed after initial enquiries Trees 19-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of risks and damage caused by nearby highway trees it owns, and its decision not to remove them. There is not enough evidence of Council fault to warrant us investigating. There is insufficient significant personal injustice to Mr X by the matters complained of to justify investigation. It would be reasonable for him to take any legal claim for property damage to the Council’s insurer and to court if required, and any claim of illegality by the Council to court. We also cannot achieve the key outcome Mr X wants.
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East Suffolk Council (24 018 186)
Statement Closed after initial enquiries Enforcement 19-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered and approved a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Epping Forest District Council (24 018 196)
Statement Closed after initial enquiries Allocations 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant must give up a former tenancy. This is because there is insufficient evidence of fault by the Council.
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Northumberland County Council (24 018 520)
Statement Closed after initial enquiries Traffic management 19-Mar-2025
Summary: We will not investigate this complaint about a grass verge near the complainant’s home. This because there is insufficient evidence of fault by the Council.
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London Borough of Hounslow (24 018 559)
Statement Closed after initial enquiries Rights of way 19-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to clear mess and obstruction from an alleyway behind her property. This is because there is not enough evidence of fault.
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London Borough of Southwark (24 018 897)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s interactions with a school the complainant’s child attends. This is because it does not meet the tests set out in our Assessment Code. We have no remit to investigate complaints arising from what happened in a school.