Decision search
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West Northamptonshire Council (24 018 944)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s report of Japanese Knotweed spreading into his garden from a neighbouring property. This is because his complaint is made late.
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Avery Homes Kirkstall Limited (24 015 915)
Statement Closed after initial enquiries Charging 19-Mar-2025
Summary: We will not investigate Mrs X complaint that her father’s care home has refused to refund the money her father paid for his care placement despite also receiving money from the Council for the same period. This is because there is insufficient evidence of fault.
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Manchester City Council (24 016 210)
Statement Closed after initial enquiries Refuse and recycling 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s assisted waste collection service. This is because there is not enough evidence of fault by the Council, and our involvement is unlikely to add anything to the Council’s response or lead to a different outcome.
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London Borough of Camden (24 016 393)
Statement Closed after initial enquiries Allocations 19-Mar-2025
Summary: We will not investigate this complaint about the suitability of temporary accommodation offered to the complainant by the Council in accordance its homelessness duties. This is because these decisions carry review and appeal rights under the Housing Act 1996 and it would be reasonable for the complainant to exercise these.
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St Albans City Council (24 016 525)
Statement Closed after initial enquiries Planning applications 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of planning and building control matters relating to development a block of flats Mr X lives in. This is because parts of the complaint fall outside our jurisdiction due to the passage of time and with regard to a more recent tree works application, we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Statement Closed after initial enquiries Charging 19-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision her late mother deprived herself of assets because there is insufficient evidence of fault in its decision making to justify our involvement.
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Surrey County Council (24 016 916)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We will not investigate this complaint there was a delay in the Council deciding whether to fund a residential placement following an Education Health and Care Plan annual review. That is because further investigation would not lead to a different outcome.
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London Borough of Redbridge (24 016 995)
Statement Closed after initial enquiries Homelessness 19-Mar-2025
Summary: We will not investigate Miss X’s complaint about her housing application. Miss X has right of review if she disagrees with the Council’s decisions and it is reasonable for her to exercise that right.
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Leicestershire County Council (24 017 145)
Statement Closed after initial enquiries School transport 19-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s school transport. The complaint is late and there is no good reason we should now investigate.
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London Borough of Islington (24 017 163)
Statement Upheld Charging 19-Mar-2025
Summary: We will not investigate this complaint about the Council invoicing the complainant for backdated care charges which the complainant disputed due to him not being informed prior. There was fault by the Council due to an error with sending the complainant invoices. However, the Council remedied any injustice caused to the complainant with an adequate payment and apology. The evidence suggests the complainant was aware of his need to contributed to his care despite having not been involved.