Decision search
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Herefordshire Council (23 013 124)
Statement Not upheld Assessment and care plan 19-Mar-2025
Summary: There is no evidence of fault in the way the Council assessed Mr X’s care and support needs. It acted properly and in accordance with the law.
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South Gloucestershire Council (23 014 129)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Mrs X complained that the Council failed to ensure the provision set out in her son’s education, health and care plan was delivered. We found the Council was at fault causing Mrs X’s son to lose out on provision to which he was entitled. Both he and Mrs X suffered distress as a result. The Council has agreed to apologise to Mrs X and make payments to her and her son.
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London Borough of Lambeth (23 016 049)
Statement Upheld Allocations 19-Mar-2025
Summary: Ms X complained about how the Council handled her housing situation when she applied to be her nephew’s special guardian. There were some faults by the Council in how it dealt with parts of Ms X’s homeless application and her housing register application. This caused Ms X distress and uncertainty and left her without interim accommodation for two months. The Council will take action to remedy the injustice caused to Ms X.
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Birmingham City Council (23 016 946)
Statement Closed after initial enquiries Child protection 19-Mar-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her child because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Statement Upheld Special educational needs 19-Mar-2025
Summary: The Council failed to consider whether it owed Mr X’s child, Z, a duty to provide alternative education when they could not attend school due to ill health. It also failed to ensure Z received all the support in their Education, Health and Care Plan and failed to do what it said it would following key meetings. The Council’s faults caused Z to miss out on a term of provision and caused Mr X significant uncertainty, frustration and time and trouble. In recognition of the injustice caused, the Council has agreed to apologise, arrange additional provision to make up for some of the sessions Z missed, pay Mr X £2,700 and carry out service improvements.
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Hampshire County Council (24 003 191)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Mr X complained the Council delayed issuing an Education, Health and Care Plan (EHC Plan) which failed to name a school. The Council delayed issuing the final EHC Plan which meant Mr X paid school fees for nine weeks longer than he otherwise would have. I find fault and the Council will pay Mr X an amount equivalent to the nine weeks’ fees.
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Bournemouth, Christchurch and Poole Council (24 003 452)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Ms X complained that the Council failed to provide the special educational provision set out in her brother’s Education, Health and Care Plan, causing a loss of education and avoidable distress to the family. We find fault and injustice. The Council has agreed to make symbolic payments to the complainant and implement service improvements.
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Plymouth City Council (24 012 977)
Statement Not upheld Child protection 19-Mar-2025
Summary: Mr X complained that the Council failed to safeguard his children when they moved into its area. Mr X would like the social workers involved to be dismissed. We cannot achieve the outcome Mr X wants. Therefore, we have discontinued the investigation.
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London Borough of Wandsworth (24 013 547)
Statement Closed after initial enquiries Assessment and care plan 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Trevelyan House Health Surgery (24 013 547a)
Statement Closed after initial enquiries General practice 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.