Overview:

Key to names used

Mr X The complainant

• Mrs X Mr X’s wife
• Y Mr X’s daughter
• Officer 1 The Education Health Care Officer
• Officer 2 The Education Health Care Officer

Summary

Mr X complained about misleading information received from the Council which had led to the change of his daughter’s (Y) school. He also complained about insufficient support in Y’s new school.

Finding

Fault found causing injustice and recommendations made.

Recommendations

The Council must consider the report and confirm within three months the action it has taken or proposes to take. The Council should consider the report at its full Council, Cabinet or other appropriately delegated committee of elected members and we will require evidence of this. (Local Government Act 1974, section 31(2), as amended)

In addition to the requirement set out above, to remedy the injustice caused we recommend within four weeks of the date of this report the Council should:

• apologise to Mr X and Y for the injustice caused to them by the faults identified. We publish guidance on remedies which sets out our expectations for how organisations should apologise effectively to remedy injustice. The Council should consider this guidance in making the apology we have recommended;

• pay Mr X £1,200 to recognise Y’s loss of provision from January to the end of July 2024; and

• pay Mr X £500 to recognise the distress caused to him by the Council’s failings identified in this investigation.

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