Decision search
Your search has 50691 results
-
Buckinghamshire Council (24 006 147)
Statement Upheld Special educational needs 18-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
London Borough of Harrow (24 006 398)
Statement Closed after initial enquiries Leisure and culture 18-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to temporarily ban her family from its leisure facility. There is insufficient evidence of fault to justify investigating.
-
Surrey County Council (24 006 533)
Statement Upheld Safeguarding 18-Nov-2024
Summary: We will not investigate this complaint about adult safeguarding. The Council has accepted fault and will apologise and act to improve future service. We are satisfied with the Council’s actions in response to the complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.
-
North Hertfordshire District Council (24 006 736)
Statement Closed after initial enquiries Council tax 18-Nov-2024
Summary: We will not investigate this complaint about Council tax enforcement as the matter is out of time and there is no evidence of fault by the Council.
-
Cambridgeshire County Council (24 006 869)
Statement Closed after initial enquiries Domiciliary care 18-Nov-2024
Summary: Ms Y complains a Care Agency failed to ensure her relative received care in line with her care plan in 2023. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons to explain the delay.
-
Oxford City Council (24 007 373)
Statement Closed after initial enquiries Allocations 18-Nov-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council and because the complainant can use the review process.
-
West Northamptonshire Council (24 005 017)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Miss X complained about delays in the Education, Health, and Care Plan process and in issuing a final EHC Plan for her son. We found the Council’s failure to issue a final EHC Plan within the statutory timeframe is fault. This fault has caused Miss X and her son an injustice.
-
Brighton & Hove City Council (24 005 109)
Statement Closed after initial enquiries Land 18-Nov-2024
Summary: We will not investigate this complaint about an alledged failure by the Council to take action in respect of boundary changes to a piece of public land leased by the Council, or issues relating to breaches of planning law. This is because the matter about boundaries is a historical issue dating back to 1992 and therefore outside the scope of complaints we investigate. There is insufficient evidence of fault by the Council with respect to it not taking enforcement action at present for the reason there are active planning applications which concern the alledged planning breaches.
-
London Borough of Bromley (24 007 877)
Statement Closed after initial enquiries Allocations 18-Nov-2024
Summary: We will not investigate this complaint about the Council offering unsuitable accommodation in 2023. It was reasonable for Miss X to ask for a review of suitability at the time. The Council has since agreed to allow her to bid on more suitable properties for her current family needs.
-
Leicester City Council (24 008 036)
Statement Closed after initial enquiries Assessment and care plan 18-Nov-2024
Summary: We will not investigate this complaint about the actions of social workers during a Care Act assessment. This is because there is another body better suited to look at Mr X’s complaint about professional practice.