Decision search
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Surrey County Council (23 020 951)
Statement Upheld Special educational needs 15-Nov-2024
Summary: Ms T complains the Council delayed completing an annual Education, Health and Care Plan review for her daughter X from November 2022. There was fault by the Council. It has already provided a suitable financial remedy for the injustice to Ms T. The Council also agreed a service improvement.
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Cheshire East Council (23 021 232)
Statement Closed after initial enquiries Planning applications 15-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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West Sussex County Council (24 000 400)
Statement Not upheld Parking and other penalties 15-Nov-2024
Summary: Mr and Mrs D complain the Council refused their application for a vehicle crossover. We have not found evidence of fault by the Council, have completed the investigation and do not uphold the complaint.
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Staffordshire County Council (23 017 526)
Statement Upheld Special educational needs 15-Nov-2024
Summary: Miss X complained the Council delayed completing her child Y’s Education, Health and Care (EHC) needs assessment and failed to ensure she received appropriate provision in the meantime. The Council was at fault for delay in issuing Y’s EHC Plan and for failing to consider whether it had a duty to arrange alternative provision for Y. The Council has agreed to apologise to Miss X and make payments to acknowledge the distress, frustration and uncertainty this caused.
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Stevenage Borough Council (23 017 819)
Statement Upheld Council house sales and leaseholders 15-Nov-2024
Summary: Ms Y complained about the way the Council dealt with her Right to Buy application. We have found fault by the Council, causing injustice, in failing to communicate properly and keep proper records regarding her application, and its poor complaint handling. The Council has agreed to remedy this injustice by apologising to Ms Y, making a symbolic payment to reflect the upset caused and reporting on improvements to its service.
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London Borough of Hounslow (24 005 278)
Statement Not upheld Other 15-Nov-2024
Summary: We have discontinued our investigation into Mrs X’s complaint about the Council’s children’s social care service. Most of the complaint is out of time. And the rest is about professional misconduct, which is a matter for the professional regulator, not the Ombudsman.
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Chelmsford City Council (24 004 452)
Statement Upheld Homelessness 15-Nov-2024
Summary: Mr X complained about the way the Council handled his homelessness and housing register applications. Mr X said he did not have the correct priority on the housing register and did not receive the homelessness assistance he should have. We found the Council at fault for closing Mr X’s homelessness application early which meant there was a delay with him receiving the correct priority on the housing register. To remedy the injustice caused the Council agreed to make a payment to Mr X for the distress caused, backdate his priority on the housing register and carry out a service improvement.
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Surrey County Council (24 008 909)
Statement Upheld Special educational needs 15-Nov-2024
Summary: Ms T complains about delays by the Council regarding her daughter’s Education, Health and Care Plan annual review. There was fault by the Council. However, the fault did not cause significant injustice to Ms T or her daughter that warrants a remedy.
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Lancashire County Council (24 008 938)
Statement Closed after initial enquiries Trading standards 15-Nov-2024
Summary: We will not investigate this complaint about a lack of action by the Trading Standards department. There is not enough evidence of fault in the Council’s actions. Also, we will not investigate the complaint about the behaviour of Council employees as we do not consider this caused Mr X sufficient personal injustice to warrant our involvement.
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Hampshire County Council (24 008 942)
Statement Closed after initial enquiries Safeguarding 15-Nov-2024
Summary: We will not investigate this complaint about adult social care and the events leading to a death. It is unlikely we would add to investigations already completed, and we understand there will be an inquest. It is unlikely an Ombudsman investigation would lead to a different outcome.