Decision search
Your search has 50691 results
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Shropshire Council (24 010 155)
Statement Closed after initial enquiries Domiciliary care 19-Nov-2024
Summary: We will not investigate Mrs X’s complaint about a period of Council-commissioned domiciliary care her late mother Mrs Y received shortly before her death, and about the Council’s complaint responses. There is insufficient personal injustice caused to Mrs X or the family by the matters complained of to warrant us investigating. An investigation by us would not add to the Council’s investigation, achieve a different outcome, nor achieve a worthwhile outcome. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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Staffordshire County Council (24 010 193)
Statement Closed after initial enquiries Special educational needs 19-Nov-2024
Summary: We cannot investigate some of Miss X’s complaint about the Education, Health and Care process regarding her child because she appealed to a Tribunal. We will not investigate some of Miss X’s complaint because she had a right to appeal to a Tribunal. There is no worthwhile outcome achievable through an investigation into the remaining issues.
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London Borough of Croydon (24 009 688)
Statement Closed after initial enquiries Other 19-Nov-2024
Summary: We will not investigate Ms X’s complaint about a data breach by the Council because the Information Commissioner’s Office is better placed to deal with that complaint. We will not investigate the complaint about the steps the Council took after the data breach was identified because we could not add to the Council’s investigation.
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London Borough of Islington (24 009 815)
Statement Closed after initial enquiries Homelessness 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s failure to process a management transfer application. We cannot investigate complaints about the actions of a social housing landlord.
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Statement Closed after initial enquiries Planning applications 19-Nov-2024
Summary: We will not investigate this complaint about how the Council has dealt with the complainant’s planning applications. This is because parts of the complaint are late. The complainant also has a right to appeal to the Planning Inspector.
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Leeds City Council (24 012 767)
Statement Closed after initial enquiries Planning applications 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of a neighbour’s planning application. There is not enough evidence of fault in the actions of the Council to warrant our further involvement.
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Manchester City Council (24 012 830)
Statement Closed after initial enquiries Council tax 19-Nov-2024
Summary: We will not investigate this complaint about the council tax empty homes premium. This is because there is insufficient evidence of fault by the Council.
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Bournemouth, Christchurch and Poole Council (24 013 192)
Statement Closed after initial enquiries Other 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to restrict his contact in October 2023. An investigation would not lead to a worthwhile outcome or achieve what Mr X wants.
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Manchester City Council (24 013 196)
Statement Closed after initial enquiries Councillor conduct and standards 19-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Bristol City Council (24 013 231)
Statement Closed after initial enquiries Parking and other penalties 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to challenge the Council’s escalation of the case.