Decision search
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Central Bedfordshire Council (24 011 392)
Statement Closed after initial enquiries Council house sales and leaseholders 18-Nov-2024
Summary: We will not investigate this complaint about delays to the right to buy process. This is because it is reasonable for the complainant to go to court.
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City of Bradford Metropolitan District Council (24 011 452)
Statement Closed after initial enquiries Child protection 18-Nov-2024
Summary: We will not investigate this complaint about the Council’s involvement in the care of Ms X’s child. This is because it is about matters that have happened in court.
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West Northamptonshire Council (24 011 683)
Statement Closed after initial enquiries Parking and other penalties 18-Nov-2024
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Miss Y to appeal the matter to the Traffic Enforcement Centre and then the Traffic Penalty Tribunals.
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Harborough District Council (24 014 132)
Statement Closed after initial enquiries Enforcement 18-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Norwich City Council (24 014 369)
Statement Closed after initial enquiries Other 18-Nov-2024
Summary: We will not investigate this complaint about the advice provided by the Council’s pest control service. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Hackney (24 014 494)
Statement Closed after initial enquiries Parking and other penalties 18-Nov-2024
Summary: We cannot investigate Mrs B’s complaint that the Council wrongly issued her with a Penalty Charge Notice for a moving traffic contravention. This is because Mrs B put in an appeal to London Tribunals.
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Transport for London (24 012 032)
Statement Closed after initial enquiries Parking and other penalties 17-Nov-2024
Summary: We will not investigate Mr X’s complaint about Transport for London’s issue and handling of three penalty charge notices for stopping on a red route. This is because Transport for London has cancelled the penalty charge notices, apologised to Mr X and agreed to carry out a review of its processes and it is unlikely we would recommend anything more.
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Kent County Council (24 010 057)
Statement Closed after initial enquiries School transport 16-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide his children with free transport to school. This is because there is not enough evidence of fault by the Council.
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London Borough of Haringey (23 018 546)
Statement Upheld Transition from childrens services 15-Nov-2024
Summary: Mr and Mrs X complain about delay by the Council in carrying out an assessment for the transition of Mr Y from children to adult care services. The Council is at fault as it delayed in carrying out a transition assessment for Mr Y and wrongly stopped his direct payments. The Council also failed to identify it had responded to Mr and Mrs X’s complaint when they chased for a response. The faults caused distress, uncertainty and avoidable time and trouble to Mr and Mrs X. The fault also caused injustice to Mr Y as he missed the benefit of increased support. The Council has agreed to remedy this injustice by apologising and making a symbolic payment of £1000 to Mr and Mrs X and a symbolic payment of £1000 to Mr Y.
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Wokingham Borough Council (23 019 257)
Statement Not upheld Child protection 15-Nov-2024
Summary: Mrs X complained the Council failed to properly consider a safeguarding referral she made. We did not find fault in the Council’s actions.