Decision search
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Salford City Council (24 011 324)
Statement Closed after initial enquiries Planning applications 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault by the Council.
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Havant Borough Council (24 011 579)
Statement Closed after initial enquiries Leisure and culture 19-Nov-2024
Summary: We will not investigate this complaint about a handrail on a beach which has disrupted the complainant’s view of the sea. This is because there is insufficient evidence of injustice, and we could not achieve the outcome the complainant wants.
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Oxford City Council (24 014 698)
Statement Closed after initial enquiries Other 19-Nov-2024
Summary: Ms X says the Council released her data to a third party. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Ms X to complain to the Information Commissioner’s Office as it is better placed to investigate.
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Devon County Council (24 010 273)
Statement Closed after initial enquiries Other 18-Nov-2024
Summary: We will not investigate this complaint about the content of a report the Council produced. This is because investigation would be unlikely to add anything to the Council’s response or achieve a different outcome.
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London Borough of Harrow (23 019 869)
Statement Upheld Residential care 18-Nov-2024
Summary: Miss X complained about the care provided to her mother, Mrs Y, at the Council commissioned care home and about the care home’s decision to evict Mrs Y. She also complained about the way the Council dealt with safeguarding concerns. The care home was at fault for inaccurate care plans, for failing to supervise Mrs Y and another resident and for using a knife to open her locked door. The Council has agreed to apologise and make a payment to acknowledge the distress and frustration caused to Miss X. The care home also failed to provide Mrs Y with appropriate oral care. The Council has agreed to make a payment to acknowledge the discomfort this caused. There was no fault in the way the care home reached the decision to evict Mrs Y or in the way the Council responded to safeguarding concerns.
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St Albans City Council (23 020 301)
Statement Closed after initial enquiries Other 18-Nov-2024
Summary: We will not investigate this complaint about a stray dog. This is because there is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant wants.
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Westminster City Council (23 021 336)
Statement Not upheld Domiciliary care 18-Nov-2024
Summary: There is no fault by the Council in the way it dealt with Mr X’s complaints about the domiciliary care he received from two different care agencies.
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Statement Not upheld Special educational needs 18-Nov-2024
Summary: Ms X complained about the Council’s failure to pay for the transport costs when her daughter was receiving alternative education. We have found that our jurisdiction does not permit us to look into this complaint. We are therefore discontinuing our investigation.
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Derby City Council (24 001 084)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Ms J complained about the time the Council took in issuing an Education, Health and Care plan for her child. She said the Council also failed to provide alternative educational provision in the meantime. We found the Council at fault for the time it took to issue a plan and to implement tuition. The Council agreed to make a recognition payment to Ms J and her child, and to carry out service improvements to avoid this happening again.
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Reading Borough Council (24 001 236)
Statement Upheld Disabled facilities grants 18-Nov-2024
Summary: Mr X complains about the Council’s failure to complete work to his home under a disabled facilities grant. The Council was at fault for withdrawing the offer to carry out the work in two stages to minimise the disruption to Mr X. It needs to reconsider that decision.