Decision search
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Birmingham City Council (24 012 384)
Statement Closed after initial enquiries Parking and other penalties 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s issue and handling of four penalty charge notices. This is because we could not achieve any worthwhile outcome for Mr X by doing so. The Council has now cancelled the penalty charge notices and the law does not allow us to recommend it reimburses him for the cost of his legal fees.
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Hertfordshire County Council (24 012 408)
Statement Closed after initial enquiries Highway repair and maintenance 27-Nov-2024
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider the complaint.
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Knowsley Metropolitan Borough Council (24 010 681)
Statement Closed after initial enquiries Friends and family carers 27-Nov-2024
Summary: We will not investigate this complaint about the outcome of the statutory procedure for complaints about children’s services. This is because there is insufficient evidence that the outcome is so flawed as to warrant our intervention.
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Derby City Council (24 010 745)
Statement Closed after initial enquiries Charging 27-Nov-2024
Summary: We will not investigate Ms X’s complaint about Council charges for assistive equipment and errors in its invoicing since 2018. Her complaint is late and there are no good reasons why it could not have been made sooner.
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Lancashire County Council (24 010 758)
Statement Upheld Special educational needs 27-Nov-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Sevenoaks District Council (24 010 834)
Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Preston City Council (24 010 845)
Statement Closed after initial enquiries Councillor conduct and standards 27-Nov-2024
Summary: We will not investigate this complaint about the way the Council handled a complaint about a councillor’s behaviour. There is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify to join its social housing register. This is because the Council’s decision properly took account of its housing allocations policy and the complainant’s living circumstances and housing needs. We did identify some fault by the Council with respect to communication, but this did not cause a significant enough injustice to warrant investigation.
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London Borough of Camden (24 010 377)
Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Tameside Metropolitan Borough Council (24 010 449)
Statement Closed after initial enquiries Special educational needs 27-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. This is because it was reasonable for Miss X to use her right of appeal. Given the availability of an early review an investigation by the Ombudsman would be unlikely to achieve a worthwhile outcome.