Decision search
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Gosport Borough Council (24 005 479)
Statement Not upheld Homelessness 14-Feb-2025
Summary: Miss X complained the Council offered her unaffordable accommodation when her tenant did not move out of her property. She said she became homeless because she could not afford to pay for two properties. Miss X said it caused financial strain and distress. We do not find the Council at fault.
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Birmingham City Council (24 005 620)
Statement Upheld Alternative provision 14-Feb-2025
Summary: Miss X complained the Council failed to ensure her son, Y received an education after he stopped attending school in June 2023. The Council failed to consider at the time whether it owed Y a Section 19 duty to put alternative provision in place. It also delayed completing Y’s Education, Health and Care needs assessment by 14 weeks which delayed Miss X’s right of appeal to the SEND tribunal. The Council agreed to apologise to Miss X and make payments to acknowledge the distress and uncertainty caused. It also agreed to carry out service improvements.
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South Hams District Council (24 005 714)
Statement Closed after initial enquiries Planning applications 14-Feb-2025
Summary: Mr X complained the Council failed to take enforcement action against developers who left the site in 2018. We have discontinued our investigation. We cannot investigate late complaints. We see no good reason why Mr X did not bring his complaint to us sooner.
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Buckinghamshire Council (24 006 051)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Ms X complained the Council did not provide the occupational therapy it had assessed her child needed, for eight months. She says the Council also failed to implement suitable alternative education although it was aware the child was not attending school. We found the Council at fault for the delay in providing occupational therapy. The Council agreed to make payments to Ms X and to her child in recognition of the injustice caused.
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London Borough of Lambeth (24 006 071)
Statement Upheld Homelessness 14-Feb-2025
Summary: Mr X complained the Council failed to provide alternative temporary accommodation after it confirmed his property was unsuitable. The Council was at fault. Mr X and his family lived in unsuitable accommodation for 18 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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West Northamptonshire Council (24 007 298)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Miss X complained the Council failed to provide full-time education for her child since November 2023. Miss X also complained the Council failed to meet deadlines for her child’s Education, Health and Care Plan and about the poor handling of her complaint. We found fault with the Council failing to provide suitable education for Miss X’s child from 9 May 2024 to 6 October 2024. The Council agreed to pay Miss X £1,225 for this missed education and provide training to its staff about how to assess and address a lack of education for a child not in school. The Council has already apologised to Miss X and paid her £300 for the stress caused through its communication with her and delays in the Education, Health and Care Plan process. We consider this a suitable remedy.
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London Borough of Croydon (24 017 190)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We cannot investigate this complaint about delays in a coronial process. Nor can we investigate a lack of response to Ms X by coroner’s officers in those prceedings. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Rutland County Council (24 017 302)
Statement Closed after initial enquiries Planning applications 14-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault by the Council. It is not yet possible to determine if the complainant has suffered significant injustice because of any fault with how the Council dealt with the retrospective planning application.
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Eastbourne Borough Council (24 018 081)
Statement Closed after initial enquiries Leisure and culture 14-Feb-2025
Summary: We cannot investigate Mr and Mrs X’s complaint about the Council’s decision-making in relation to the partial closure of a leisure facility. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.
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Essex County Council (24 020 064)
Statement Closed after initial enquiries Highway repair and maintenance 14-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council has failed to revisit a complaint he made in 2023. This is because there is insufficient evidence of fault by the Council.