Decision search
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Staffordshire County Council (24 015 292)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary:In summary, Ms X complains the Council is liable for scratches caused to a third party’s car as she unloaded mattresses at the Council’s waste and recycling centre. Ms X says she is worried about having to pay for damage to a car and she can’t afford it.
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Statement Closed after initial enquiries Planning applications 02-Dec-2024
Summary: We cannot investigate this complaint by a parish council because we cannot investigate complaints made by public bodies.
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Norfolk County Council (24 015 351)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We cannot investigate Mr X’s complaint about a report the Council wrote for court proceedings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are prohibited from considering matters that have been to court.
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London Borough of Barking & Dagenham (23 015 529)
Statement Upheld Parking and other penalties 02-Dec-2024
Summary: Ms X complained about miscommunication by the Council’s contractor when her car was removed and placed in a compound. The misinformation caused delay as a result of which the storage costs increased and Ms X was no longer able to pay the release fee. The vehicle was destroyed by the contractor against the Council’s instructions and without a final warning being sent to Ms X. We found the Council was at fault. To remedy the injustice caused it has agreed to apologise to Ms X and make a payment to her.
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Gloucestershire County Council (23 015 591)
Statement Upheld Special educational needs 02-Dec-2024
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Lancaster City Council (23 019 492)
Statement Closed after initial enquiries Enforcement 02-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council not putting in planning controls for increased traffic going to a school site through her road and deciding not to take planning enforcement action against the school. There is not enough evidence of fault in the Council’s planning enforcement decision-making process to warrant us investigating. The planning application processes happened long ago and investigation would not achieve a different outcome now.
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Statement Upheld Charging 02-Dec-2024
Summary: The Council was at fault because it delayed pursuing charges for the late Mr A’s residential care. However, this did not cause injustice that warrants a further remedy.
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Tameside Metropolitan Borough Council (23 019 851)
Statement Upheld Assessment and care plan 02-Dec-2024
Summary: Ms X complains the Council failed to support her properly after she asked for help in December 2023, and was only just setting up her direct payments when she contacted us in March 2024. The Council took far too long to set up Ms X’s direct payments. It needs to apologise and pay financial redress. It also needs to improve its working practices.
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Maidstone Borough Council (23 020 965)
Statement Upheld Homelessness 02-Dec-2024
Summary: Miss X complained about the way the Council dealt with her housing register and homelessness applications. We did not find fault with how it made a decision on her living situation. We found the Council at fault for not issuing a written decision notice when it decided she was not homeless or threatened with homelessness. The Council has agreed to our recommendations to remedy the injustice caused.
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South Holland District Council (24 001 947)
Statement Upheld Homelessness 02-Dec-2024
Summary: Mr X complained about how the Council considered his request to place him in a higher priority band on its housing register. Mr X also complained the Council did not properly consider his homelessness approaches to it. He says the Council’s actions have negatively impacted his mental and physical health. We found some fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mr X and make some service improvements.