Decision search
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Adur District Council (24 009 398)
Statement Closed after initial enquiries Allocations 02-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s lack of action to ensure her son, Mr Y, had a care package in place to enable him to accept a housing offer. This is because there is insufficient injustice to justify our involvement.
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North Lincolnshire Council (24 009 850)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Dec-2024
Summary: We will not investigate this complaint about the recovery of a housing benefit overpayment. Mr X used his right to appeal to the tribunal. We cannot look at matters already considered by a tribunal. As we are not investigating the core of the complaint, we will not consider closely related matters.
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Lancashire County Council (24 012 089)
Statement Closed after initial enquiries Special educational needs 02-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council failing to request a specific Occupational Therapy assessment as part of the Education, Health and Care Plan process. This is because it was reasonable for Miss X to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Liverpool City Council (24 008 492)
Statement Upheld Child protection 02-Dec-2024
Summary: Mr X complained the Council forced him to leave his home under duress and failed to follow correct Initial Child Protection Conference procedures. Mr X said the Councils actions have resulted in mental, physical and emotional harm to himself and his wife, and emotional and mental harm to his children. We have found the Council at fault for failing to provide Mr X with the necessary information ahead of the Initial Child Protection Conference and for not following its appeal and complaints procedures. The Council has agreed to apologise and make a symbolic payment to Mr X to remedy the injustice caused.
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London Borough of Islington (23 021 412)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Dec-2024
Summary: We will not investigate this complaint about the Council pursuing rent arrears for a tenancy which dates back to 2002. We have no jurisdiction to investigate complaints about social housing tenancies and rent accounts.
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Birmingham City Council (24 008 416)
Statement Closed after initial enquiries Other 01-Dec-2024
Summary: We will not investigate this complaint about the Council’s housing authority’s responsibility for repairing communal fencing which is on a boundary shared with a private owner. We have no jurisdiction to investigate the actions of social housing landlords.
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Kent County Council (24 011 046)
Statement Closed after initial enquiries Child protection 30-Nov-2024
Summary: We will not investigate this complaint that the Council’s social worker acted outside her role while advising the police. This is because there is no evidence of fault on the Council’s part.
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Kirklees Metropolitan Borough Council (24 011 079)
Statement Closed after initial enquiries Child protection 30-Nov-2024
Summary: We will not investigate this complaint that the Council was at fault in its response to safeguarding concerns raised by the complainant and in its consideration of her subsequent complaint. This is because investigation would not lead to a different outcome.
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North Yorkshire Council (24 011 220)
Statement Closed after initial enquiries Alternative provision 30-Nov-2024
Summary: We will not investigate this complaint that the Council is at fault in refusing to make alternative educational provision for the complainant’s son who is out of school. This is because investigation would not find fault on the Council’s part.
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Reading Borough Council (23 019 939)
Statement Not upheld Other 29-Nov-2024
Summary: Ms X’s complaint relates to issues concerning the statutory complaints process, and alleged flawed investigations undertaken at Stage 2 and Stage 3 of the process. We have discontinued our investigation. The complaint has previously been subject to a detailed independent investigation and review, and further investigation is unlikely to add to the Council’s response or lead to a significantly different or worthwhile outcome.