Decision search
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Surrey County Council (24 016 604)
Statement Upheld Special educational needs 27-Aug-2025
Summary: Ms X complained about the Council’s handling of her son, A’s, Education, Health and Care Plan and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Ms X and delays in the annual review process between. We found no other fault.
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Derbyshire County Council (24 017 392)
Statement Upheld Special educational needs 27-Aug-2025
Summary: The Council was at fault for the time taken to carry out an Education, Health and Care needs assessment and for the time it took to provide a final Education, Health and Care Plan following an annual review. This meant Mrs X’s child had to wait longer than they should have to receive the support they were entitled to. To remedy the injustice caused the Council agreed to apologise and pay Mrs X a financial remedy.
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Essex County Council (24 018 068)
Statement Upheld Domiciliary care 27-Aug-2025
Summary: Mr B complained about how a Care Provider, Brooks Care and Nursing Services Ltd (commissioned by the Council) administered medication to his wife. We upheld the complaint, finding the Care Provider at fault for not giving medicine correctly, not sharing records with Mr B, poor customer service and not being candid with Mr B or the Council about its failings. We also found the Council at fault for carrying out an inadequate adult safeguarding investigation. These faults caused injustice as distress to Mr B and caused potential risk to his wife. The Council has accepted these findings and agreed a series of actions to remedy their injustice and improve its service to help prevent a repeat.
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City of Wolverhampton Council (24 018 280)
Statement Closed after initial enquiries Council tax 27-Aug-2025
Summary: We will not investigate this complaint about council tax arrears because the complainant could have appealed to the Valuation Tribunal.
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Derbyshire County Council (25 010 497)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mrs B’s complaint about the Council failing to maintain the road where she lives. This is because it is reasonable for Mrs B to apply to court for an order requiring the Council to repair the road.
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Manchester City Council (25 010 585)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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Essex County Council (24 003 413)
Statement Upheld Other 27-Aug-2025
Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.
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Country Court Care Homes 10 Limited (24 019 147)
Statement Upheld Residential care 27-Aug-2025
Summary: Ms B complains about two incidents when her mother suffered maltreatment at a care home. We have found fault in the Home’s actions and the Home has agreed to apologise, pay a financial remedy and carry out a service improvement.
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London Borough of Hackney (24 019 318)
Statement Upheld Alternative provision 27-Aug-2025
Summary: Miss X complained the Council failed to complete her child, Y’s, Education, Health and Care Needs Assessment within the statutory timescales. Miss X also complains Y did not receive suitable education from November 2022. Miss X says this caused her and her family distress and Y missed education. We have found fault in the Councils actions for delaying completing Y’s Education Health and Care Needs Assessment and for failing to provide Y with education. The Council has agreed to write to Miss X to apologise and pay her a financial payment.
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London Borough of Lambeth (25 002 720)
Statement Closed after initial enquiries Homelessness 27-Aug-2025
Summary: We will not investigate this complaint about the suitability of Ms X’s temporary accommodation. It was reasonable to expect Ms X to ask the Council for a review of its decisions.