Decision search
Your search has 50710 results
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Buckinghamshire Council (24 001 992)
Statement Upheld Alternative provision 02-Dec-2024
Summary: Mrs B says the Council failed to act when she raised safeguarding concerns about her son being bullied at school and failed to put in place full-time education when he stopped attending school. There is no fault in how the Council dealt with the safeguarding concerns. The Council delayed issuing an education, health and care plan which affected Mrs B’s appeal rights about the school named and failed to put in place an added subject when Mrs B asked for it. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
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Telford & Wrekin Council (24 002 458)
Statement Not upheld Child protection 02-Dec-2024
Summary: We have not investigated Miss Y’s complaint about events which happened between 2003 and 2005 when she was subject to a child protection plan. This is because there is no realistic prospect of reaching a sound decision with a meaningful outcome for Miss Y.
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London Borough of Redbridge (24 002 687)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We cannot investigate this complaint that the Council damaged Mr X’s property whilst carrying out repairs to the adjoining property, which is a owned by the Council. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Herefordshire Council (24 003 232)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We will not investigate this complaint about how the Council has dealt with the care arrangements of Mrs X’s children. This is because we could not add to the investigation carried out by the Council, or achieve the outcome she seeks.
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East Riding of Yorkshire Council (24 003 453)
Statement Not upheld Transport 02-Dec-2024
Summary: Miss X complained the Council failed to properly consider her application for a blue badge under the hidden disabilities criteria including referral to an expert assessor. She says she feels discriminated against because her disabilities are invisible. There is no evidence of fault in how the Council considered Miss X’s application for a blue badge.
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London Borough of Waltham Forest (24 001 031)
Statement Not upheld Homelessness 02-Dec-2024
Summary: Miss Y complained the Council mishandled her housing application and offered her unsuitable accommodation. Miss Y said the Council’s actions have been draining, upsetting and stressful. We have found no fault in the Council’s actions.
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London Borough of Croydon (24 004 454)
Statement Not upheld Council tax 02-Dec-2024
Summary: Mr X complains the Council has wrongly taken recovery action in relation to council tax for several properties his company manages. As a result they have incurred unnecessary additional charges and fees. We found there is no evidence of fault in the way the Council has issued bills or in the subsequent recovery action.
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Cambridgeshire County Council (24 006 196)
Statement Upheld Special educational needs 02-Dec-2024
Summary: Mrs X complained the Council delayed telling her it was going to amend her child’s Education, Health and Care Plan following an annual review and has still not sent her a final amended Education, Health and Care Plan. Mrs X said her child is not getting the support they need because of these delays. We found the Council at fault for not telling Mrs X the outcome of the annual review or issuing a final Education, Health and Care Plan within the statutory timescales. To remedy the injustice caused the Council agreed to apologise, make a payment to Mrs X for the distress caused and issue her child with a final Education, Health and Care Plan.
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London Borough of Redbridge (24 007 765)
Statement Not upheld School transport 02-Dec-2024
Summary: Ms X complains the Council wrongly decided not to provide her child with transport to school. She says the Council’s decision caused unnecessary distress and impacted her physical health. We find no fault with the Council’s decision-making.
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London Borough of Brent (24 009 346)
Statement Closed after initial enquiries Safeguarding 02-Dec-2024
Summary: We will not investigate this complaint about misinformation given to the hospital, and about the care support of a relative. Decisions around the relative’s care and the complainant’s status to be involved in the decision making are with the Court of Protection. The Information Commissioner’s Office is better placed to consider concerns of accuracy of personal data. So, there is no worthwhile outcome achievable from an Ombudsman investigation.