Decision search
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Royal Borough of Windsor and Maidenhead Council (24 008 732)
Statement Closed after initial enquiries Safeguarding 19-Dec-2024
Summary: We will not investigate Ms X’s complaint about the quality of care her brother, Mr Y, received from the Council up to 2023. The Council has investigated Ms X’s concerns, provided a detailed reply and offered to meet with her to help resolve any outstanding concerns. We could not add to the Council’s response or achieve the outcomes Ms X wants, especially as Mr Y is in hospital and any future plan for his discharge will include reviewing his current needs for care and support.
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London Borough of Merton (24 009 183)
Statement Closed after initial enquiries Planning applications 19-Dec-2024
Summary: We will not investigate this complaint about fault by the Council in its handling of the planning process relating to the redevelopment of Mr X’s property. This is because the complaint is a late complaint and so falls outside our jurisdiction.
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Onecall24 Healthcare Limited (24 009 630)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about the Care Provider. Mr Y’s care is commissioned by the Integrated Care Board. Therefore, issues with his care are not administrative functions of the Care Provider, and we do not have the legal power to investigate them. The complaint must be made to the Parliamentary and Health Services Ombudsman.
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Bristol City Council (24 010 389)
Statement Closed after initial enquiries Planning applications 19-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.
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Hertfordshire County Council (24 010 526)
Statement Upheld Assessment and care plan 19-Dec-2024
Summary: We will not investigate this complaint about adult social care. The Council has already upheld the complaint and provided a suitable remedy. Further investigation would not lead to a different outcome.
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Sanctuary Banbury Limited (24 010 558)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We cannot investigate this complaint about the Care Provider. That is because the complainant did not receive adult social care.
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Walsall Metropolitan Borough Council (24 010 703)
Statement Closed after initial enquiries Council tax 19-Dec-2024
Summary: We will not investigate Mr X’s complaint about a council tax bill. The Council amended the bill following Mr X’s complaint and further investigation would not achieve a different outcome. It is reasonable for Mr X to appeal to the Valuation Tribunal about the Council’s refusal to apply a single person discount.
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South Tyneside Metropolitan Borough Council (24 011 082)
Statement Closed after initial enquiries Residential care 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s responses to Ms X’s safeguarding concerns about the care home provision and future care arrangements for her relative, Mrs Y. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no indication of fault by the Council. And, as Mrs Y’s future care needs will be decided in the Court of Protection, we will not investigate. It is reasonable for Ms X to make her views known to the Court.
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Devon County Council (24 011 616)
Statement Closed after initial enquiries Child protection 19-Dec-2024
Summary: We will not investigate this complaint about the actions of social workers before and after deciding Miss X’s children needed to be subject to child protection plans. Any injustice caused by matters other than the child protection decision is not sufficient to warrant our involvement. The decision itself was one the Council was entitled to take given the evidence before it.
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London Borough of Merton (24 010 734)
Statement Closed after initial enquiries Charging 19-Dec-2024
Summary: We will not investigate this complaint about charges for care at home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate due to lack of injustice. There is insufficient evidence of injustice arising from the Council’s fault.