Decision search
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Kent County Council (24 001 024)
Statement Not upheld School admissions 19-Dec-2024
Summary: Ms X complained the Council failed to support her in finding an in-year school place for her child. We did not find fault with the Council’s actions.
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Woking Borough Council (24 001 055)
Statement Upheld Antisocial behaviour 19-Dec-2024
Summary: Neither the Housing Ombudsman (HOS) nor the Local Government and Social Care Ombudsman (LGSCO) find fault with the Council's handling of Mr X's reports about uncontrolled dogs. Both HOS and LGSCO find the Council delayed acting on Mr X's reports of verbal harassment. LGSCO find fault with the Council for failing to consider whether to use its powers to tackle this anti-social behaviour. The Council has agreed to apologise, make a payment to Mr X and act to improve its services.
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Cambridgeshire County Council (24 001 065)
Statement Upheld Alternative provision 19-Dec-2024
Summary: Miss X complains the Council failed to provide suitable education and special educational needs support to her child D when they were out of school. There was fault by the Council which caused D to miss education and special educational needs provision. It also caused avoidable distress for D, and avoidable distress, time, and trouble for Miss X. The Council agreed to apologise, properly consider whether the alternative education in place for D is suitable, and pay a financial remedy. It will also review relevant processes and issue reminders to its staff.
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Oxford Health NHS (24 003 060a)
Statement Upheld Mental health services 19-Dec-2024
Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.
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NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Buckinghamshire (24 003 060b)
Statement Not upheld Mental health services 19-Dec-2024
Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.
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Bristol City Council (24 003 592)
Statement Not upheld Antisocial behaviour 19-Dec-2024
Summary: Mr C complained about how the Council dealt with his reports of fly-tipping, waste storage transport, and anti-social behaviour on an accessway at the back of his property. We found the Council properly considered Mr C’s concerns and there was no fault in the process it followed to reach its views. It therefore reached decisions it was entitled to make. There was also no fault in how it communicated with Mr C and updated him on its findings.
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Lancashire Fire & Rescue Service (24 003 681)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about the Authority’s actions relating to a Fire Risk Assessment. It was reasonable for him to take the matter to court.
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London Borough of Barnet (24 003 890)
Statement Not upheld Special educational needs 19-Dec-2024
Summary: Ms M complains the Council failed to arrange education for her son, B, for almost a year when he stopped attending school in May 2023. After mistakenly believing Ms M had chosen elective home education, the Council suggested a referral for outreach tuition. Ms M declined as it was almost the end of the year and she hoped B could start at a new school in September. The Council did not agree to Ms M’s preferred school and B remained out of education. We cannot consider Ms M’s complaint once the Council issued a new education, health and care (EHC) Plan in August 2023 because Ms M appealed to the SEND Tribunal.
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Pensby High School (24 005 345)
Statement Not upheld School admissions 19-Dec-2024
Summary: Mrs X complained about a school admissions appeal hearing for her son. We ended our investigation because Mrs X withdrew her complaint.
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London Borough of Haringey (24 001 073)
Statement Upheld Charging 19-Dec-2024
Summary: the Council delayed in carrying out a financial assessment and then failed to take Ms X’s needs into consideration when it sent her forms to complete. The Council’s error in chasing a debt which was already paid caused additional stress and anxiety. The Council will now apologise to Ms X, carry out a thorough review of her disability-related expenses and offer a sum in recognition of the distress its actions have caused.