Decision search
Your search has 50710 results
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London Borough of Haringey (24 003 851)
Statement Upheld Charging 18-Dec-2024
Summary: Miss X complains the Council refused to carry out a financial assessment for her mother, Mrs Y. The Council was at fault for its lack of communication. The Council was not at fault for refusing to carry out a financial assessment. Because of the lack of communication, Miss X suffered uncertainty. The Council has apologised to Miss X which is a suitable remedy.
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Knowsley Metropolitan Borough Council (24 001 298)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: Mrs T complained about charges the Council made for a community service she received. The Council recognised it was at fault for delaying in considering representations from Mrs T that she could not afford the charges. It offered therefore to write-off those charges. We considered this represented a fair outcome to the complaint, remedying the distress caused to Mrs T by the Council’s fault.
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Bristol City Council (24 001 388)
Statement Closed after initial enquiries Enforcement 18-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Cumberland Council (24 005 529)
Statement Upheld Antisocial behaviour 18-Dec-2024
Summary: Miss X complains about a lack of action from the Council following its decision to issue an Abatement Notice to her neighbour. We have concluded our investigation having made a finding of fault. The evidence demonstrates excess delay in reaching a decision on what further action to take, if any. This caused Miss X an injustice and the Council has agreed to our recommendations.
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Buckinghamshire Council (24 005 555)
Statement Not upheld Special educational needs 18-Dec-2024
Summary: there is no fault in the Council’s decision to remove the tutor assigned to Ms G’s grandson. The Ombudsman cannot question decisions taken without fault.
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London Borough of Southwark (24 005 556)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: The Council identified failings in the management of Mrs Y’s care and in the way it responded to complaints about this, before the complaint came to this office, but it failed to offer an appropriate remedy for the injustice caused.
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Stockton-on-Tees Borough Council (24 006 451)
Statement Closed after initial enquiries Domiciliary care 18-Dec-2024
Summary: Mr X complained a social worker told lies about him and a relative. We will not investigate the complaint because an investigation is unlikely to find fault with the Council or achieve what Mr X wants.
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Creative Support Ltd (24 006 451a)
Statement Closed after initial enquiries Community hospital services 18-Dec-2024
Summary: Mr X complained a social worker told lies about him and a relative. We will not investigate the complaint because an investigation is unlikely to find fault with the Council or achieve what Mr X wants.
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London Borough of Wandsworth (24 006 554)
Statement Upheld Other 18-Dec-2024
Summary: Mrs X complained about the Council’s actions with a referral it received about her child, and it also falsely told her a home visit was mandatory. We are satisfied with the Council’s acknowledgement and apology with some fault it identified, and this is appropriate for the injustice caused.
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London Borough of Southwark (24 006 968)
Statement Upheld Allocations 18-Dec-2024
Summary: Miss X complained about how the Council decided what priority she should have on its housing register. The Council was at fault. This caused Miss X avoidable frustration and uncertainty for which the Council will apologise and pay her £250. It will also review the information it gives to staff and medical advisors about medical assessments.