Decision search
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Surrey County Council (24 007 252)
Statement Upheld Special educational needs 20-Dec-2024
Summary: Mrs X complained the Council delayed completing her child’s Education, Health and Care Plan outside the statutory timescales. Mrs X also complained the Council failed to communicate with her effectively. The Council accepted its fault for delays and poor communication and the uncertainty and frustration this caused. The Council has produced a Final Education, Health and Care plan for Mrs X’s child and offered Mrs X an apology and payment totalling £1,350 for the uncertainty and frustration its fault has caused. I have ended my investigation because this is suitable action to resolve Mrs X’s complaint and further investigation by the Ombudsman would not add to this.
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Lancashire County Council (23 012 746)
Statement Upheld Child protection 20-Dec-2024
Summary: Mr D complained the Council’s child and family assessments of his daughter in 2023 were flawed. There was no fault in the way the assessments were done. There was fault in complaint handling but this did not cause Mr D significant injustice requiring a remedy.
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Statement Upheld Domiciliary care 20-Dec-2024
Summary: Mrs X complained the Care Provider failed to provide her mother (Y) with an adequate standard of care between October and November 2023. The Care Provider was at fault for poor record keeping and not carrying out care visits in line with when Y needed her medication. It was also at fault for how it administered Y’s care contract. However, it was not at fault for failing to stay for the full duration of Y’s care visits. The Care Provider has agreed to apologise and make a symbolic payment to Y to remedy the injustice caused.
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Sheffield City Council (24 008 965)
Statement Closed after initial enquiries Disabled facilities grants 20-Dec-2024
Summary: We will not investigate Mr X’s complaint that the Council refused an adaptation to his property. There is not enough evidence of fault to merit further investigation.
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Gloucestershire County Council (24 010 880)
Statement Closed after initial enquiries Charging 20-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s provision of care to her late mother, Mrs Y. This is because any injustice is not significant enough to justify our involvement.
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London Borough of Tower Hamlets (24 012 223)
Statement Closed after initial enquiries Allocations 20-Dec-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cambridgeshire County Council (24 012 238)
Statement Closed after initial enquiries Special educational needs 20-Dec-2024
Summary: We will not investigate this complaint about the Council’s failure to make alternative and special educational provision for the complainant’s son. The complaint about the period before the Council issued an Education Health and Care (EHC) plan is late and there are no grounds for the Ombudsman to consider it now. Matters since the EHC plan was issued fall outside our jurisdiction by law.
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Lancashire County Council (24 013 539)
Statement Closed after initial enquiries Child protection 20-Dec-2024
Summary: We will not investigate Miss X’s complaint. This is because there is no sign of fault in the Council’s decision not to investigate her complaint whilst there is an ongoing police investigation into related matters.
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Wigan Metropolitan Borough Council (24 013 777)
Statement Closed after initial enquiries Noise 20-Dec-2024
Summary: We will not investigate Mr X’s complaint that the Council treated him differently to his neighbour when dealing with his noise and antisocial behaviour complaint. There is insufficient evidence of fault in the Council’s decision-making process to justify our involvement.
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Knowsley Metropolitan Borough Council (24 013 803)
Statement Closed after initial enquiries Assessment and care plan 20-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decisions or its assessments about Ms Y’s care and support needs. The matter is being considered by the Court of Protection and the law will not allow us to consider a complaint where court action has already started.