Decision search
Your search has 52139 results
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Cheshire East Council (25 000 063)
Statement Closed after initial enquiries Other 22-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to charge her for an administrative task. There is no significant injustice and we cannot achieve what she is looking for.
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Essex County Council (25 000 110)
Statement Upheld Special educational needs 22-May-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Barking & Dagenham (25 000 206)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Miss X used her right to appeal to a tribunal, and the Council’s recovery action began in court with a charge certificate.
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Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre to make a witness statement/statutory declaration.
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Leeds City Council (25 000 948)
Statement Closed after initial enquiries Charging 22-May-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to apply a 12-week property disregard when it completed her mother’s financial assessment. This is because there is insufficient evidence of fault.
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City of Bradford Metropolitan District Council (25 001 139)
Statement Closed after initial enquiries Trees 22-May-2025
Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s request to cut back protected trees. This is because it was reasonable to expect him to appeal to the Planning Inspector. And we will not separately investigate the associated complaints about delay and the quality of the Council’s customer service, as it would not be proportionate, when we are not investigating the main complaint.
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Staffordshire County Council (25 001 704)
Statement Closed after initial enquiries Highway repair and maintenance 22-May-2025
Summary: We will not investigate this complaint about the Council's handling of a claim for damage to a vehicle caused by a pothole as ultimately this is a matter for the courts.
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East Suffolk Council (25 002 048)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault causing an injustice to Mr X.
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Leeds City Council (24 007 592)
Statement Upheld Special educational needs 21-May-2025
Summary: Miss X complained that the Council had failed to secure suitable education for her son (Y) and had failed when reviewing his Education Health and Care Plan. She also complained about the lack of adequate training for the Council’s staff. We found fault with the Council’s delay to address Miss X’s concerns about the delivery of certain special educational provision by Y’s school and its delay to issue Y’s amended Education Health and Care Plan. We also found fault with the Council’s delay when considering Miss X’s complaint. The Council’s fault caused injustice to Miss X. We recommend the Council apologise and make payments to Miss X to recognise her distress and time and trouble taken to complain.
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Derbyshire County Council (24 007 659)
Statement Upheld Special educational needs 21-May-2025
Summary: Mr X complained the Council delayed finalising his child’s amended Education, Health and Care (EHC) Plan and provided no support when his child could not attend school. This caused distress and meant the family had to fund therapy for their child. The Council was at fault over its communication and delays. The Council was not at fault over the alternative provision it put in place. The Council agreed to apologise and provide a symbolic financial remedy for the distress and uncertainty caused.