Decision search
Your search has 57133 results
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London Borough of Croydon (25 030 385)
Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2026
Summary: We will not investigate Miss B’s complaint that the Council is failing to maintain the road where she lives. This is because it is reasonable for Miss B to apply to court for an order requiring the Council to repair the road.
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Preston City Council (25 030 611)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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Bournemouth, Christchurch and Poole Council (25 030 750)
Statement Upheld Council tax 21-Apr-2026
Summary: We will not investigate this complaint about Council tax reduction because the matter has been remedied.
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City of York Council (25 031 570)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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Havant Borough Council (26 000 447)
Statement Closed after initial enquiries Trees 21-Apr-2026
Summary: We will not investigate Mr B’s complaint that part of his property was damaged by a Council-owned tree. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Royal Borough of Greenwich (25 013 876)
Statement Closed after initial enquiries Allocations 21-Apr-2026
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing allocation and disrepair in her social rented home. There is insufficient evidence of fault which would warrant an investigation into her housing assessment. We cannot investigate complaints about disrepair in social housing properties which outside our jurisdiction.
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Derbyshire County Council (25 005 374)
Statement Upheld Special educational needs 21-Apr-2026
Summary: We have found fault with the Council for failing to secure a suitable education or Mrs X’s son, Y when he was unable to attend school. This caused him to miss education and the whole family avoidable distress. The Council has agreed to remedy the injustice.
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London Borough of Ealing (25 006 446)
Statement Closed after initial enquiries Charging 21-Apr-2026
Summary: We cannot investigate Ms X’s complaint about the Council charging her late mother, Mrs Y, for a full contribution towards her placement at a care home. This is because the matter has been considered by the courts. The law prevents us from investigating complaints which have already been considered by the courts. Ms X’s complaint is also late and there are no good reasons why she did not complain sooner.
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Halton Borough Council (25 007 395)
Statement Upheld Assessment and care plan 21-Apr-2026
Summary: We have found fault in the Council’s actions. The Council failed to properly consider Mrs B’s request for an assessment of her husband under the Mental Health Act 1983 and its communications with Mrs B were poor. This fault has caused distress to Mrs B and her husband. The Council has agreed to apologise to Mrs B and her husband and to pay them a small financial remedy.
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Kent County Council (25 007 471)
Statement Upheld Special educational needs 21-Apr-2026
Summary: Mrs F complained the Council failed to provide education or secure the content of her child’s Education, Health and Care plan when her child stopped attending school. We found fault in the way the Council considered its duties under section 19 of the Education Act 1996 which has caused uncertainty. It also failed to issue a final education, health and care plan on time causing Mrs F’s appeal rights to be delayed. The Council has agreed to make a symbolic payment to Mrs F to remedy this injustice.