Decision search
Your search has 52139 results
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Swale Borough Council (24 016 119)
Statement Not upheld Disabled facilities grants 21-May-2025
Summary: Mr X complained that the Council said he does not qualify for a Disabled Facilities Grant. There was no fault on the part of the Council.
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Westminster City Council (24 016 228)
Statement Upheld Homelessness 21-May-2025
Summary: Summary: Ms X complained about the Council’s handling of housing offers made to her, she says the Council issued different contractual agreements. Ms X also says the Council failed to review the suitability of her property. Ms X says this caused her distress and frustration. We have found fault in the Council’s issuing of housing offers and failing to review the suitability of the property offered to Ms X. The Council has agreed to issue Ms X with an apology, pay her a financial payment and complete a suitability review and service improvements.
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St Helens Metropolitan Borough Council (24 016 481)
Statement Not upheld Other 21-May-2025
Summary: Mrs Y complained that the Council unreasonably refused to complete stage two of the children’s statutory complaints procedure. We find no fault in the Council’s actions or decision making.
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Staffordshire County Council (24 016 721)
Statement Not upheld Charging 21-May-2025
Summary: Mrs Y, acting for Mrs X, complained about the outcome of the financial assessment carried out by the Council for Mrs X. She also complained about the Council’s failure to apply for a deprivation of liberty in the community order for Mrs X. Since Mrs Y came to us, the Council has decided to apply for the court order and to disregard Mrs X’s property until the order is issued. We have ended this investigation as there is nothing else we could achieve for Mrs X.
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Birmingham City Council (24 017 074)
Statement Closed after initial enquiries Licensing 21-May-2025
Summary: We will not investigate Miss X’s complaint about how the Council responded to her reports of noise and other nuisance. It is unlikely we would find fault in the Council’s actions.
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London Borough of Tower Hamlets (24 005 075)
Statement Upheld Antisocial behaviour 21-May-2025
Summary: There was fault in the way the Council responded to the complainant’s reports of anti-social behaviour (ASB) in her building. The Council did not give proper consideration to the complainant’s needs or to its full toolkit of powers for tackling ASB, did not follow its own ASB policy as a landlord, made a series of errors in undertaking an ASB case review, and delayed updating its risk assessment of the complainant and responding to her formal complaint. This caused distress and frustration to the complainant, for which the Council has agreed to apologise and offer a financial remedy. The Council has also agreed to undertake a new ASB case review and circulate guidance to relevant staff on the ASB case review process.
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Herefordshire Council (24 018 985)
Statement Closed after initial enquiries Councillor conduct and standards 21-May-2025
Summary: We will not investigate this complaint about the Council’s decision on a code of conduct complaint about a councillor. There is insufficient evidence of fault or injustice to warrant an investigation.
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London Borough of Barnet (24 019 821)
Statement Upheld Homelessness 21-May-2025
Summary: Ms X complained about the homelessness support the Council provided after she became homeless. We have upheld her complaint the Council delayed completing a suitability review and left her in unsuitable accommodation for too long. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Babergh District Council (24 020 129)
Statement Closed after initial enquiries Homelessness 21-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to end its duty to provide interim accommodation for him because there is insufficient evidence of fault in its decision-making to justify our involvement. We will not investigate its decision he is intentionally homeless because he has review and appeal rights and it is reasonable for him to exercise those rights.
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Bedford Borough Council (24 020 412)
Statement Closed after initial enquiries Councillor conduct and standards 21-May-2025
Summary: We will not investigate this complaint about the Council failing to issue a decision on a code of conduct complaint against a parish councillor. The Council has now issued its decision, and an investigation by the Ombudsman would not lead to a different outcome. It is also reasonable to allow the Council an opportunity to address the complainant’s associated concerns about the delay in issuing the decision.