Decision search
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London Borough of Newham (24 016 666)
Statement Closed after initial enquiries Homelessness 27-Mar-2025
Summary: We will not investigate this complaint about a homelessness application. Dr K has the right to appeal to the County Court and it is reasonable to expect him to do so.
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London Borough of Wandsworth (24 016 812)
Statement Closed after initial enquiries Allocations 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault in the Council’s actions since December 2023. We will not consider the period from 2020 to December 2023 because the complaint about that is late and there are no good reasons to investigate now.
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Wychavon District Council (24 016 965)
Statement Closed after initial enquiries Enforcement 27-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to ignore breaches of planning control and building regulations. We do not consider the complainant has suffered significant personal injustice because the Council’s actions. The complainant also raises concerns about council tax banding and benefit fraud. These matters are dealt with by bodies outside our jurisdiction.
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London Borough of Tower Hamlets (23 017 255)
Statement Upheld Refuse and recycling 27-Mar-2025
Summary: Mr X complained the Council failed to regularly collect waste from his address, did not deal with fly tipping and did not answer his complaints. We find the Council at fault for failing to ensure Mr X’s bins were collected as they should have been and for delays and inaccuracies when responding to his complaint, causing uncertainty and inconvenience. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.
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Liverpool City Council (23 018 602)
Statement Not upheld Assessment and care plan 27-Mar-2025
Summary: Mr X complained about how the Council handled aspects of Mrs Y’s care. This included the time taken by the Council to review Mrs Y’s care and about how it carried out a safeguarding investigation. Mr X said this meant Mrs Y has had a negative experience of care. Some of Mr X’s complaints fall outside our jurisdiction to investigate. We have not found the Council at fault for the time taken to review Mrs Y’s care and for how it carried out its safeguarding investigation.
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Leeds City Council (24 017 761)
Statement Closed after initial enquiries Special educational needs 26-Mar-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to provide the complainant’s daughter alternative education provision in 2023 which resulted in her incurring solicitors costs. This is because the complaint is late and it could and should have been brought to us much sooner. We therefore have no jurisdiction to investigate the issues raised.
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Crawley Borough Council (24 017 841)
Statement Closed after initial enquiries Homelessness 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about the suitability of his temporary accommodation. It is reasonable to expect Mr X to have used his court appeal rights.
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Derby City Council (24 017 882)
Statement Upheld Special educational needs 26-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment for Mrs X’s child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused. We cannot investigate the contents of the final EHC plan issued or the education in place. This is because Mrs X has used her right of appeal to a tribunal.
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Statement Closed after initial enquiries Allocations 26-Mar-2025
Summary: We will not investigate this complaint about how the Council awarded Miss X’s priority band for social housing because further investigation would not lead to a different outcome. There is not enough evidence of fault in how the Council made its decision, so we cannot question the outcome.
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North East Lincolnshire Council (24 018 111)
Statement Closed after initial enquiries Child protection 26-Mar-2025
Summary: We cannot investigate this complaint about the Council’s actions in respect of Mr X and his children between 2021 and 2024. The matters he complained of are closely related to matters that were or could reasonably have been mentioned during family court proceedings. A legal bar prevents us investigating them. We cannot investigate how the Council dealt with Mr X’s complaint as it concerns matters we are legally prevented from investigating.