Decision search
Your search has 57133 results
-
East Lindsey District Council (25 023 500)
Statement Closed after initial enquiries Refuse and recycling 22-Apr-2026
Summary: We will not investigate part of Mr X’s complaint that the Council replaced his large waste bin with a smaller bin without justification because an investigation is unlikely to achieve any meaningful outcome. We will not investigate Mr X’s view that the Council should reimburse him £25 for a replacement bin because the claimed injustice is not significant enough to warrant our involvement.
-
London Borough of Ealing (25 023 952)
Statement Closed after initial enquiries Transport 22-Apr-2026
Summary: We will not investigate this complaint about Miss X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
-
London Borough of Newham (25 029 693)
Statement Closed after initial enquiries Highway repair and maintenance 22-Apr-2026
Summary: We will not investigate Ms B’s complaint that she suffered injuries after tripping on an uneven pavement. This is because it is reasonable for Ms B to take the Council to court. An investigation solely into the Council’s handling of Ms B’s claim is not justified.
-
London Borough of Haringey (25 029 704)
Statement Upheld Other 22-Apr-2026
Summary: We have upheld Mr X’s complaint about delay at stage 2 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Sheffield City Council (26 000 568)
Statement Closed after initial enquiries Trees 22-Apr-2026
Summary: We will not investigate this complaint about the Council’s rejection of Miss B’s compensation claim after her car was damaged by a tree. This is because it is reasonable for Miss B to pursue her claim at court.
-
Barnsley Metropolitan Borough Council (26 001 515)
Statement Closed after initial enquiries Special educational needs 22-Apr-2026
Summary: We cannot investigate this complaint about the Council’s handling of Mrs X’s son’s educational and special educational needs. This is because the issues she has raised are too closely related to, or a consequence of, decisions on her son’s Education, Health and Care Plan and Mrs X has used her right of appeal to challenge the content of the Plan at both the First-tier and Upper Tribunals. Mrs X’s complaint about delay in the annual review process is late and I have seen no good reasons to exercise our discretion to investigate it now.
-
Tameside Metropolitan Borough Council (26 002 368)
Statement Upheld Special educational needs 22-Apr-2026
Summary: We will not investigate this complaint about the annual review of an Education, Health and Care plan. The Council has provided a reasonable remedy to address the delay and poor complaints handling. Any remaining injustice does not warrant further investigation.
-
London Borough of Lambeth (25 021 538)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate Mr X’s complaint about council tax liability. There is a right of appeal to the Valuation Tribunal which it is reasonable for him to use.
-
Oldham Metropolitan Borough Council (25 021 560)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for unpaid council tax. This is because the injustice experienced is insufficient to warrant investigation.
-
London Borough of Brent (25 021 722)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate Ms X’s complaint about the actions of the Council’s council tax department in 2021 and its recent decision to issue her a backdated bill for unpaid council tax. Part of the complaint is late. There is insufficient evidence of fault in its recent actions and if she disagrees with the Council’s assessment of her liability, she can appeal to the Valuation Tribunal. If she considers the Council has been negligent and should pay her damages, this is better considered by a court.