Decision search
Your search has 50691 results
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London Borough of Ealing (23 013 867)
Statement Upheld Charging 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about a delay in providing information about the cost of his mother’s care. We asked the Council to take action to resolve the complaint early and it has agreed to apologise, make a payment to Mr X and make service improvements.
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London Borough of Barnet (23 017 198)
Statement Closed after initial enquiries Antisocial behaviour 26-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. The complaint is late.
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London Borough of Tower Hamlets (23 019 942)
Statement Upheld Assessment and care plan 26-Mar-2025
Summary: Mr X complained about the Council’s actions when it reassessed his care needs and decided to amend his care and support plan. We found fault because the Council failed to send Mr X his updated care plan in a timely manner. This caused him avoidable distress, frustration and uncertainty. The Council has agreed to apologise to Mr X, send reminders to relevant staff and review one of its policies.
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Sheffield City Council (24 021 245)
Statement Upheld Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax enforcement because the matter has been remedied.
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Calderdale Metropolitan Borough Council (24 021 521)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax because there is no evidence of fault by the Council.
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London Borough of Tower Hamlets (24 021 679)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We cannot investigate this complaint about the response that HM Coroner and a coroner’s officer provided to X. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Birmingham City Council (24 022 045)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about an alledged data breach of the complainant’s personal data by the Council. This is because the Information Commissioners’ Office is the most appropriate body to handle complaints relating to data protection legislation. There is no evidence to suggest it would be unreasonable for the complainant to complain to this body and so we have no jurisdiction to investigate this complaint.
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East Sussex County Council (24 022 090)
Statement Closed after initial enquiries School admissions 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application for a school place. An investigation would not achieve a different outcome.
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London Borough of Southwark (24 022 380)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s delay returning a £25 deposit. This is because Mr B has not suffered a serious or significant injustice which would justify our involvement.
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Northumberland County Council (24 004 200)
Statement Upheld Fostering 25-Mar-2025
Summary: Mrs Y complained about some of her experiences as a foster carer. The Council upheld and partially upheld some of her complaints. We have investigated the areas of complaint which the Council did not uphold. We have also considered whether the remedies already offered by the Council are proportionate. The Council has agreed to make a further payment of £750 to Mrs Y in recognition of the uncertainty and distress cause by the fault. The Council will also provide evidence of some of the service improvements already agreed.