Decision search
Your search has 57133 results
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Lancashire County Council (25 015 614)
Statement Closed after initial enquiries Child protection 22-Apr-2026
Summary: We will not investigate Ms X’s complaint about data protection issues as the Information Commissioner’s Office is better placed. We will not investigate her complaint about the Council’s reaction to child protection referrals as we are unlikely to find fault.
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London Borough of Havering (25 016 391)
Statement Closed after initial enquiries Parking and other penalties 22-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s issue and handling of two penalty charge notices. This is because it was reasonable for him to use his right of appeal. He has also used his alternative remedy to the Traffic Enforcement Centre at Northampton County Court. Therefore, we cannot investigate any alleged flaws in the Council’s escalation of one of the penalty charge notices.
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London Borough of Newham (25 016 442)
Statement Closed after initial enquiries Private housing 22-Apr-2026
Summary: We will not investigate X’s complaint about the Council’s response to reported health and safety hazards in their private rented housing. Part of the complaint is late. There is not enough evidence of fault to justify investigating their more recent complaint about the same matter and licensing for their private rented housing.
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Cheshire East Council (25 016 632)
Statement Closed after initial enquiries Highway repair and maintenance 22-Apr-2026
Summary: We will not investigate Mr X’s complaint about safety concerns on a road near his home. This is because there is not enough evidence of fault by the Council to justify our involvement.
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Tameside Metropolitan Borough Council (25 016 742)
Statement Upheld Special educational needs 22-Apr-2026
Summary: We will not investigate this complaint about the annual review of an Education, Health and Care plan. The Council has provided a reasonable remedy to address the delay and poor complaints handling. Any remaining injustice does not warrant further investigation.
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London Borough of Haringey (25 016 778)
Statement Closed after initial enquiries Managing council tenancies 22-Apr-2026
Summary: We cannot investigate this complaint about disrepair in Miss X’s accommodation. This is because the law says we cannot investigate the actions of a council when it is acting as a landlord of social housing.
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Durham County Council (25 016 780)
Statement Closed after initial enquiries Street furniture and lighting 22-Apr-2026
Summary: We will not investigate Miss Y’s complaint about the length of the road markings for a bus stop. There is insufficient evidence of fault to warrant an investigation.
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Wiltshire Council (25 017 717)
Statement Closed after initial enquiries Charging 22-Apr-2026
Summary: We will not investigate this complaint that the Council did not fund Mr X’s residential care while there was a dispute with another Council as to which was responsible for the fees. This is because there is not enough evidence of fault to warrant an investigation.
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Portsmouth City Council (25 018 139)
Statement Upheld Special educational needs 22-Apr-2026
Summary: We have upheld Ms X’s complaint about a failure to provide a specialist school placement for her child, Y, and delay putting in place alternative provision following a SEND Tribunal order. The Council has agreed to resolve the complaint early by paying Ms X £2400 in recognition of the distress caused by the delay and the injustice caused to Y by a term’s lost education and special educational provision. This is a proportionate remedy for the injustice caused, so we will not investigate.
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South Oxfordshire District Council (25 018 140)
Statement Closed after initial enquiries Planning applications 22-Apr-2026
Summary: We will not investigate this complaint about the way the Council determined its own planning application. There is not enough evidence of fault in the Council’s actions to justify an investigation.