Decision search
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London Borough of Lambeth (24 021 174)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Barnsley Metropolitan Borough Council (24 021 511)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025
Summary: We will not investigate this complaint about alleged damage caused by the Council to the complainant’s household waste bin. This is because we do not consider the alledged fault has caused a significant enough injustice to warrant our involvement. Further, it would be reasonable for the complainant to seek to resolve the dispute through the courts or by the Council’s insurers.
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Brighton & Hove City Council (24 021 621)
Statement Closed after initial enquiries Council tax support 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.
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Buckinghamshire Council (24 021 745)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We cannot by law investigate this complaint about the Council issuing the complainant a penalty charge notice. This is because the complainant has appealed the notice to the Traffic Penalty Tribunal. The law says we have no jurisdiction to investigate in these circumstances.
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Lancashire County Council (24 022 747)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Dartford Borough Council (24 002 173)
Statement Not upheld Antisocial behaviour 27-Mar-2025
Summary: Ms X complained about harassment, noise nuisance and hoarding causing rodent infestations by her neighbours. Ms X has not raised formal noise nuisance or rodent complaints with the Council since May 2023, with matters before this being outside the Ombudsman’s jurisdiction to investigate. Ms X’s complaint about harassment has been considered by the courts and is therefore also outside the Ombudsman’s jurisdiction. We did not find fault with the Council for matters within our jurisdiction.
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Hampshire County Council (24 003 218)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs P complained the Council did not make arrangements to receive alternative provision when her daughter’s attendance at school deteriorated. We do not consider the Council was at fault for its decision not to arrange alternative provision, but we find fault for the Council’s extensive delays in responding to Mrs P and for arranging a meeting it had promised, which caused distress, frustration and uncertainty. The Council has agreed to apologise and offer a financial remedy to reflect this.
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Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to provide appropriate education for her child, Y and delayed issuing him with a final Education Health and Care Plan. She also complained its communication with her was poor. We found fault by the Council on all parts of Mrs X’s complaint. As a result Y missed education he was entitled to, and he and Mrs X were caused distress, frustration and put to avoidable time and trouble. The Council agreed to apologise and make a payment to Mrs X and Y in recognition of the injustice caused to them.
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Slough Borough Council (24 004 675)
Statement Upheld Homelessness 27-Mar-2025
Summary: Ms Y complains the Council handled Mr X’s homelessness application poorly. She says this caused Mr X to be homeless which impacted his health. The Ombudsman finds the Council at fault. The Council has agreed to apologise and make a payment to Mr X and take service improvement action.
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Bristol City Council (24 004 803)
Statement Upheld Other 27-Mar-2025
Summary: Mr X complained the Council failed to ensure his child’s nursery provided funded childcare hours free of charge and said the provider instead applied mandatory top-up fees. Because of this, Mr X said that over five months, he was charged £1,173 more than he should have been for childcare hours that should have been free. The Council delayed carrying out an audit into the nursery and this was fault. However it took appropriate action by auditing the provider and instructing it to make changes. The provider still has not made the required changes but this is not due to lack of action by the Council. The Council has agreed to take further steps to bring the childcare provider into compliance.