Decision search
Your search has 57133 results
-
Canterbury City Council (25 014 614)
Statement Closed after initial enquiries Allocations 22-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s delay in assessing her housing register application and its failure to respond to her communications. Council failings did not cause a sufficient injustice to justify our involvement.
-
Guildford Borough Council (25 001 607)
Statement Not upheld Other 22-Apr-2026
Summary: Mr X complained the Council wrongly assumed his neighbours proposed extension would not harm his privacy when granting planning permission. We find no fault in the Council’s decision making.
-
London Borough of Brent (25 002 043)
Statement Closed after initial enquiries Antisocial behaviour 22-Apr-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his noise nuisance reports. There is not enough evidence of fault to justify investigation.
-
Bristol City Council (25 002 760)
Statement Closed after initial enquiries Homelessness 22-Apr-2026
Summary: We will not investigate Mr X’s complaint about the invoice the Council issued in relation to his previous temporary accommodation. Only the courts could determine if he is liable to pay the invoice and we could not achieve the outcome Mr X wants.
-
Surrey County Council (25 006 353)
Statement Not upheld Safeguarding 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
-
The Ashford & St. Peters Hospitals NHS Trust - St. Peters Hospital (25 006 353a)
Statement Not upheld Hospital acute services 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
-
Statement Not upheld Other 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
-
Sunbury Health Centre Group Practice (25 006 353c)
Statement Not upheld General practice 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
-
Folkestone & Hythe District Council (25 006 890)
Statement Upheld Private housing 22-Apr-2026
Summary: The Council was not at fault for how it assessed the condition of Mr X’s property and for how it made its decision about what action to take. The Council was at fault for the time it took to investigate Mr X’s reports about the condition of his property. This meant he had to wait much longer than he should have for the Council to come and inspect his property. To remedy the injustice caused the Council agreed to apologise and make a payment to Mr X for the anxiety and frustration he suffered.
-
London Borough of Lewisham (25 015 061)
Statement Closed after initial enquiries Refuse and recycling 22-Apr-2026
Summary: We will not investigate this complaint about damage and contamination which occurred when the complainant’s recycling bin was being emptied, and the Council’s handling of the subsequent complaint process. Any remaining injustice caused by the Council’s actions is not significant enough to justify the pursuit of an additional remedy by the Ombudsman.