Decision search
Your search has 52139 results
-
Laurel Tree Care Limited (24 003 087)
Statement Upheld Domiciliary care 26-May-2025
Summary: Ms X complains about poor personal care provided to her mother Mrs Y by the Care Provider. There was fault by the Care Provider. However, it has already provided an appropriate remedy.
-
Worcestershire County Council (24 005 481)
Statement Not upheld Planning applications 26-May-2025
Summary: We found no fault on Mr Y’s complaint about the Council failing to class a nearby property for residents with disabilities as a residential home. Evidence showed the Council raised neighbours’ concerns about disturbance and behaviour from with the provider.
-
Statement Upheld Charging 26-May-2025
Summary: Mrs X complained the Council’s actions resulted in an overcharge to her late mother’s care home fees. We found fault with the Council delaying the Deferred Payment Arrangement application resulting in Mrs X’s mother incurring a higher Valuation fee. The Council agreed to apply a credit to the balance owed for £185 to reflect this extra charge and apologise for its delay in processing the application. We did not find fault with the Council’s actions about the other charges for Mrs X’s mother’s care fees. While we did not find fault, we recommend the Council writes to Mrs X to confirm it will complete a review of its financial assessment for the 12-week disregard if Mrs X has new information.
-
Cambridgeshire County Council (24 017 843)
Statement Closed after initial enquiries Charging 26-May-2025
Summary: We will not investigate Mr X’s complaint about assessments for continuing healthcare and disability-related expenditure. On the continuing healthcare matter, this is because we cannot consider NHS matters. On the disability-related expenditure matter, this is because the injustice is insufficient to warrant an investigation by the Ombudsman.
-
Teignbridge District Council (24 018 861)
Statement Closed after initial enquiries Enforcement 26-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to take action against a breach of planning control. There is not enough evidence of fault in the Council’s actions and further investigation will not lead to a different outcome.
-
Norfolk County Council (24 019 308)
Statement Closed after initial enquiries Parking and other penalties 26-May-2025
Summary: We will not investigate Mrs X’s complaint about a penalty charge notice. This is because Mrs X is not liable for the penalty charge as she does not own the vehicle and the injustice she claims stems from the actions of the owner (a lease company) which has charged her for it.
-
London Borough of Hammersmith & Fulham (24 019 688)
Statement Closed after initial enquiries Allocations 26-May-2025
Summary: We will not investigate this complaint about the housing priority awarded to Ms Y. Ms X, on behalf of Ms Y, started court action so we do not have discretion to investigate the complaint.
-
London Borough of Hammersmith & Fulham (24 020 103)
Statement Closed after initial enquiries Allocations 26-May-2025
Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register because there is insufficient evidence of fault in its decision-making to justify our involvement.
-
London Borough of Lambeth (24 020 305)
Statement Closed after initial enquiries Homelessness 26-May-2025
Summary: We will not investigate this complaint about the Council’s decision that Mr X was not in priority need. It was reasonable for Mr X to appeal to the county court against this decision.
-
Durham County Council (24 020 418)
Statement Closed after initial enquiries Other 26-May-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing her with direct payments, under section 117 of the Mental Health Act 1983, to enable her to buy herbal supplements/remedies. This is because there is insufficient evidence of fault.