Decision search
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Leeds City Council (26 001 605)
Statement Upheld Special educational needs 26-Apr-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Warrington Council (24 017 488)
Statement Not upheld Safeguarding 26-Apr-2026
Summary: We upheld a complaint made by Mr B about a form used by the Alternative Futures Group when a user of its services is at end of life. We found the form caused unnecessary confusion. The Provider did not offer enough advice to staff on how to complete it, including how it recorded efforts to meet someone’s last wishes. Nor did it ask if the person completing the form if they wanted their wishes shared before death. We considered these faults caused Mr B some unnecessary distress when he learnt his brother had completed such a form before he died. However, we did not agree the form created an entitlement for Mr B to benefit from his brother’s estate. At the end of this statement, we ask the Alternative Futures Group to apologise, make a symbolic payment to Mr B and make service improvements to prevent a repeat.
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North Yorkshire Council (25 008 536)
Statement Upheld Other 23-Apr-2026
Summary: Mr X complained about the Community Infrastructure Levy the Council charged his client. We found fault by the Council due to delay in issuing a Liability Notice which caused avoidable frustration and uncertainty to Mr X’s client. We consider an apology and symbolic payment provides a suitable remedy.
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Warrington Council (25 009 287)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Apr-2026
Summary: We will not investigate this complaint about housing benefit. This is because the complaint is late and there are no good reasons for this.
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Welford Healthcare MC Ltd (25 009 470)
Statement Upheld Residential care 23-Apr-2026
Summary: Mr X complains on behalf of his wife, Mrs Y, that Oldbury Grange Nursing Home failed to administer four of five prescribed medications, between 12 and 16 May 2025. Mr X also says the provider failed to administer a prescribed supplement between 4 and 5 June 2025. Mr X says this has caused Mrs Y to miss medication and has caused the family distress. We have found fault in the care providers actions for failing to ensure medication was available and for failing to advise Mr X when it was not. The care provider has agreed to complete a service improvement.
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Hampshire County Council (25 009 981)
Statement Upheld Special educational needs 23-Apr-2026
Summary: There was fault by the Council in failing to follow through with an agreement to make exam arrangements for a child receiving Education Otherwise than at School. The fault over two years caused immense distress. The Council has apologised, offered a symbolic financial payment, and enrolled the pupil in the preferred exam. The Council has agreed further corrective action to secure the exam arrangements this year, and to make service improvements.
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Tameside Metropolitan Borough Council (25 010 273)
Statement Not upheld Disabled children 23-Apr-2026
Summary: We do not find fault with the way the Council handled Mr X’s complaint about how it supported his disabled child and the wider family.
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Westminster City Council (25 010 543)
Statement Upheld Homelessness 23-Apr-2026
Summary: Ms X complained the Council left Ms Y and her daughter in bed and breakfast accommodation for longer than the law allows. We find the Council was at fault for its delay in moving Ms Y to alternative suitable accommodation. This caused Ms Y distress, and she lived in unsuitable accommodation for longer than necessary. The Council has agreed to make a payment to Ms Y to remedy this injustice.
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Derbyshire County Council (25 011 303)
Statement Closed after initial enquiries Special educational needs 23-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s child’s special educational needs and Education Health and Care (EHC) plan. This is because the complaint has been substantially upheld and investigation by the Ombudsman is unlikely to lead to a different outcome.
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Tendring District Council (25 013 366)
Statement Closed after initial enquiries Antisocial behaviour 23-Apr-2026
Summary: We will not investigate this complaint about a failure to act on reports of anti-social behaviour, a failure to respond to a subject access request and a failure to follow the complaint procedure. We have not seen enough evidence of fault in the way the Council considered the reports of antisocial behaviour. Mr X has already reported his concerns about the subject access request to the Information Commissioner’s Office. And the Council has apologised for the failure to follow the complaints procedure.