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Bournemouth, Christchurch and Poole Council (24 003 246)
Statement Upheld Alternative provision 28-Mar-2025
Summary: Ms X complained the Council failed to provide suitable education provision for Z, from the point Z stopped attending School D. Ms X said this affected Z’s educational attainment and wellbeing. She said it also led to avoidable distress and expense. We have found the Council failed to consider its section 19 duty at key points. We cannot say the Council would have acted differently, but for its faults. The Council has agreed to apologise and pay a symbolic financial remedy in recognition of the avoidable distress and uncertainty caused. The Council has also agreed to provide guidance to its officers. There are parts of Ms X’s complaint we cannot investigate. We explain why in our statement.
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Royal Borough of Kensington & Chelsea (24 003 606)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X could have appealed it to a tribunal.
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Surrey County Council (24 004 014)
Statement Closed after initial enquiries Looked after children 28-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her grandchild, following her daughter’s death. The courts are better placed to consider care arrangements for Miss X’s grandchild. We also could not add to the Council’s complaint responses to Miss X or achieve the outcomes she wants.
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London Borough of Croydon (24 004 419)
Statement Upheld Planning applications 28-Mar-2025
Summary: Mr X complained about how the Council decided on planning applications at a neighbouring property and how it investigated alleged breaches of planning control. Mr X says this has led to a detrimental impact on his own property. We find the Council at fault for delays in its investigation of the alleged breaches of planning control. The Council has agreed to apologise and make a payment to reflect the injustice to Mr X.
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Suffolk County Council (24 004 965)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained about the Council’s handling of the Annual Review of her child’s Education, Health and Care Plan, which impacted her child’s education, her health and her family’s lives. We found avoidable delays by the Council, which caused Mrs X distress. To put matters right, the Council agreed to apologise to Mrs X and make financial redress of £550.
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North Yorkshire Council (24 005 477)
Statement Not upheld Planning applications 28-Mar-2025
Summary: Mr X complained about the Council’s actions in considering and granting permission for a planning application to develop land near his home. We have not found fault in how the Council considered the application. We have not upheld Mr X’s complaint.
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London Borough of Bromley (24 005 751)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Ms X complained the Council failed to secure the special educational provision in her daughter, W’s, Education, Health and Care (EHC) Plan after W struggled to attend school. The Council was at fault, but we cannot say it meant W missed out provision she should have had. The Council was at fault for delay in reviewing and amending W’s EHC Plan. That fault caused Ms X avoidable frustration, meant W missed out on some special educational provision and delayed W receiving free school transport. To remedy their injustice, the Council will apologise to Ms X, pay her £450 and issue a reminder to staff.
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Leicestershire County Council (24 007 312)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council delayed assessing her child’s education, health and care (EHC) needs, delayed issuing his EHC Plan and it failed to respond to her complaints. The Council is at fault. The identified faults caused Mrs X avoidable distress, uncertainty, delayed her appeal rights and unnecessary time and trouble. The Council has agreed to remedy the injustice by apologising and providing Mrs X with remedy payments to acknowledge the avoidable distress.
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Royal Borough of Kensington & Chelsea (24 007 494)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained that the Council failed to move her from her unsuitable temporary accommodation since December 2023. The Council was at fault for its failure to provide Miss X with suitable temporary accommodation and its poor communication with her. The Council was also at fault in how it dealt with Miss X’s review request and its complaint handling. These faults caused distress and uncertainty to Miss X, and she continues to live in unsuitable accommodation. The Council will take action to remedy the injustice caused.
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Alina Homecare Services Limited (24 008 748)
Statement Closed after initial enquiries Charging 28-Mar-2025
Summary: We will not investigate this complaint about privately arranged care at home. The complainant signed a contract for the care, which has clear terms about cancelling the care. Although the complainant could not give notice because of hospital admission, the fees are still payable for the notice period stated in the contract. It is unlikely the Ombudsman can add to the Care Provider’s investigation of the complaint or reach a different outcome.