Decision search
Your search has 57133 results
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East Cambridgeshire District Council (25 021 177)
Statement Closed after initial enquiries Planning applications 28-Apr-2026
Summary: We will not investigate this complaint about a the quality and timeliness of the Council’s paid-for pre-planning advice to Mr X. Pre-planning advice is not binding, and the delay was limited. Mr X also had an alternative remedy available against the Council’s refusal of planning permission by way of appeal to the Planning Inspector.
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Hampshire County Council (25 021 435)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2026
Summary: We will not investigate Mr X’s complaint about management of repairs to a local road. This is because it is reasonable to expect Mr X to go to court, and the court is better placed to consider the matter.
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London Borough of Richmond upon Thames (25 021 505)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss Y’s Discretionary Housing Payment application. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.
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Nuneaton & Bedworth Borough Council (25 021 602)
Statement Closed after initial enquiries Council tax 28-Apr-2026
Summary: We will not investigate this complaint about and the Council’s handling of Ms Y’s Council Tax account because the complaint is late and there is no good reason to exercise discretion to investigate it now.
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Leeds City Council (25 018 777)
Statement Upheld Charging 28-Apr-2026
Summary: We will not investigate Mr X’s complaint the Council caused confusion about his father’s care costs. This is because we have upheld the complaint as the Council has agreed to resolve the complaint early by making a recognition payment to Mr X.
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London Borough of Croydon (25 018 858)
Statement Closed after initial enquiries Council tax 28-Apr-2026
Summary: We will not investigate this complaint about the Council issuing Mr X with a summons for unpaid council tax. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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London Borough of Hackney (25 019 091)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026
Summary: We will not investigate this complaint about the Council’s response to reports of parking contraventions. This is because; there is not enough evidence of fault to justify investigating, and we could not add to any previous investigation, therefore further investigation would not lead to a different outcome.
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Herefordshire Council (25 019 180)
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. Some of the complaint is late. For the remainder, it was reasonable for Mrs X to ask the Council to review her complaint, there is not enough evidence of fault in its decision to close her complaint, and the Information Commissioner is better placed to consider and decide complaints about data protection.
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Transport for London (25 019 252)
Statement Closed after initial enquiries Licensing 28-Apr-2026
Summary: We will not investigate this complaint about a bus service because it is late without good reason to exercise discretion to investigate it now.
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North Somerset Council (25 019 263)
Statement Closed after initial enquiries Trees 28-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s management of trees near her home. Part of the complaint is late. There is insufficient evidence of fault in the Council’s more recent actions and it is unlikely an investigation would lead to a different outcome. It is reasonable for Ms X to pursue any claim for property damage through the Council’s insurers and the courts.