Decision search
Your search has 52138 results
-
Walsall Metropolitan Borough Council (25 002 492)
Statement Closed after initial enquiries Council tax 03-Jun-2025
Summary: We will not investigate this complaint about liability for Council tax because there is a right of appeal to a Valuation Tribunal.
-
Luton Borough Council (25 002 535)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Jun-2025
Summary: We will not investigate this complaint about an overpayment of housing benefit as there is a right of appeal to a tribunal.
-
Northumberland County Council (25 002 859)
Statement Closed after initial enquiries Planning applications 03-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
-
Rochdale Metropolitan Borough Council (25 003 316)
Statement Closed after initial enquiries Councillor conduct and standards 03-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
-
Hampshire County Council (25 003 345)
Statement Closed after initial enquiries Other 03-Jun-2025
Summary: We will not investigate Mrs X’s complaint about an alleged data breach by the Council. This is because complaints about data matters such as this, are best considered and decided by the Information Commissioner’s Officer.
-
North Tyneside Metropolitan Borough Council (24 010 791)
Statement Upheld Other 02-Jun-2025
Summary: Miss X complained about the way the Council handled constructing a development near her home, about its communications and complaint responses. Miss X said it caused stress which has affected her mental and physical health. Largely we do not find the Council at fault. However, we find some fault which caused injustice. We are satisfied the Council has already taken appropriate action to remedy the injustice and improve its service.
-
Statement Not upheld School transport 02-Jun-2025
Summary: Mrs C complained the Council wrongly refused to provide free school transport for her son to her preferred school which was listed in his Education, Health and Care plan. We found no fault by the Council. It reached decisions about the school placement and free school transport in line with statutory guidance and its policy.
-
Hampshire County Council (24 011 862)
Statement Upheld Special educational needs 02-Jun-2025
Summary: The Council accepted it failed to provide Miss X’s child, Y, with an education from September 2023 to April 2024, and then failed to attempt to secure alternative provision for Y. This resulted in Y missing two terms of education and caused Miss X distress and frustration. The Council has offered to make a payment to Miss X. I am satisfied with the Council’s proposed remedy.
-
London Borough of Lambeth (24 012 786)
Statement Upheld Other 02-Jun-2025
Summary: LGSCO finds the Council was at fault for failing to consider Ms X’s needs arising from her disability when replacing her shower. The Housing Ombudsman finds maladministration in the Council’s handling of Ms X’s reports of repairs. Both Ombudsmen find fault in the Council’s complaint handling. To remedy the injustice to Ms X, the Council has agreed to apologise, replace Ms X’s shower, make payments and act to improve its service.
-
Tameside Metropolitan Borough Council (24 012 929)
Statement Upheld School transport 02-Jun-2025
Summary: Ms X complained about the Council’s handling of her transport application, and for awarding a personal transport budget. She said this was not suitable to arrange private taxis and she has had to transport her child to school, causing significant difficulties to the family. We found the Council at fault for its communication and the way it provided a personal transport budget. The Council has now agreed to arrange home to school transport for her child. The Council has agreed to apologise, make a symbolic payment to recognise the remaining injustice, and take action to prevent recurrence of fault.