Decision search
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Bristol City Council (24 005 562)
Statement Closed after initial enquiries Allocations 10-Sep-2024
Summary: We will not investigate Ms X’s complaint about her housing register priority banding. Since bringing her complaint to us, the Council has reassessed Ms X’s application. If Ms X is dissatisfied with the reassessment, it is reasonable for her to request a review.
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Leicestershire County Council (24 005 604)
Statement Closed after initial enquiries Assessment and care plan 10-Sep-2024
Summary: We will not investigate Mr X’s complaint about mental capacity assessments completed in late 2022 because the complaint is late. We will not investigate Mr X’s complaint the Council failed to help him more recently because there is insufficient evidence of fault.
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London Borough of Merton (24 001 039)
Statement Upheld Parking and other penalties 10-Sep-2024
Summary: Mr X complained the Council removed his parking permit despite previously advising he could have a parking permit. We found fault with the Council for granting the parking permit. The Council corrected this fault by cancelling the parking permit. The Council allowed Mr X to keep the parking permit through to its expiry date. This was suitable action to address the injustice caused by the Council’s fault.
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Essex County Council (24 001 603)
Statement Upheld Special educational needs 10-Sep-2024
Summary: The Council was at fault because it failed to ensure Y received speech and language therapy in line with his Education, Health and Care Plan. This caused a loss of special educational provision, avoidable distress and time and trouble complaining. The Council will apologise and make payments of £100 and £200.
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London Borough of Bexley (24 005 613)
Statement Closed after initial enquiries Special educational needs 10-Sep-2024
Summary: We will not investigate Miss X’s complaint about delays in the review of her child, Y’s, Education, Health and Care (EHC) Plan. This is because the complaint is late. In addition, Miss X had a right of appeal to the SEND Tribunal about the content of the EHC Plan. The Council also apologised for poor communication.
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Suffolk County Council (24 005 626)
Statement Closed after initial enquiries Fostering 10-Sep-2024
Summary: We will not investigate this complaint about an alleged data breach. The Information Commissioner’s Office is better placed to deal with this complaint as it has powers we lack to determine if there has been a data breach and to impose penalties.
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Milton Keynes Council (24 005 781)
Statement Closed after initial enquiries Other 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to respond to complaints Mr X has made. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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West Northamptonshire Council (23 017 013)
Statement Upheld Charging 10-Sep-2024
Summary: Mr C complains the Council provided inaccurate charging information for residential care, and wrongly refused an application for a deferred payment agreement. The Council is at fault for failing to properly advise Mr C of charges and payments it was willing to make. This caused him stress, time, and trouble. To put things right the Council has agreed to apologise to Mr C, make him a symbolic payment, and make service improvements.
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Gloucestershire County Council (24 006 174)
Statement Closed after initial enquiries Highway repair and maintenance 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s refusal to carry out maintenance to a bridleway which has private vehicle access rights. There is insufficient evidence of fault which would warrant an investigation.
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Derbyshire County Council (24 006 227)
Statement Closed after initial enquiries Rights of way 10-Sep-2024
Summary: We will not investigate this complaint about a right of way because it is late without good reason to exercise discretion to investigate it now.