Decision search
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London Borough of Islington (23 020 048)
Statement Upheld Allocations 10-Sep-2024
Summary: Mr P complained about the lack of support he received from the Council when he was threatened with homelessness. We upheld the complaint, finding the Council failed to always follow the law and Government guidance, communicated poorly, and made mistakes in its handling of Mr P’s case. We consider this caused Mr P avoidable distress. The Council has accepted these findings and agreed to remedy Mr P’s injustice, with actions detailed at the end of this decision statement.
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West Northamptonshire Council (23 020 202)
Statement Closed after initial enquiries Special educational needs 10-Sep-2024
Summary: We cannot investigate Mrs X's complaint the Council did not name a school, or suitably consult with schools, when it issued an Education, Health, and Care Plan. Nor can we investigate her complaint the Council delayed providing alternative provision for her son when they were not at school. Mrs X has appealed the Council’s decision to the SEND Tribunal and her complaints are not separable from her appeal about the content of an Education, Health, and Care plan. Therefore, the law says we cannot investigate.
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London Borough of Lambeth (23 021 187)
Statement Upheld Homelessness 10-Sep-2024
Summary: Ms X complained the Council offered her unsuitable temporary accommodation and delayed in responding to her reports about this. Ms X says this impacted on her mental health and she had to live in conditions which were unsuitable. We have found the Council at fault. To remedy the injustice caused to Ms X, the Council agreed to apologise and make a payment to Ms X to acknowledge the distress and hardship she experienced living in unsuitable accommodation.
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Leicestershire County Council (23 021 492)
Statement Upheld Assessment and care plan 10-Sep-2024
Summary: Mr X complains the Council has failed to meet his son’s, Mr P’s, needs for care and support. The Council accepts it took too long to reassess his needs, and it changed his personal budget without giving four weeks’ notice. It apologised for the delay but not the lack of notice. The Council needs to apologise for the lack of notice and make a symbolic payment to Mr X for the distress caused.
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Statement Upheld Special educational needs 10-Sep-2024
Summary: Mrs X complains about the Council’s handling of her sons’ Education, Health and Care Plans after they moved into the Council’s area in summer 2023. She says that as a result her sons missed education and essential Special Education Support that they were entitled to. We found the Council was at fault for the delay in finalising the transfer process and for not keeping Mrs X informed about the progress of her complaint. The Council agreed to our recommendations on how to address the injustice its actions caused the family.
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Rotherham Metropolitan Borough Council (24 003 959)
Statement Closed after initial enquiries Assessment and care plan 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s assessment of Mr Y and a subsequent court decision relating to his contact with others. The law prevents us from considering the start of court action or what happened in court. We cannot achieve the outcome Mrs X seeks, as only the courts can make a new decision.
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Cambridgeshire County Council (24 004 077)
Statement Closed after initial enquiries Transport 10-Sep-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Rochdale Metropolitan Borough Council (24 005 150)
Statement Upheld Fostering 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s fostering services. The Council has agreed to consider the complaint through the children’s statutory complaint procedure. That is an appropriate resolution to the complaint; it would not be proportionate for us to investigate.
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Epsom & Ewell Borough Council (24 005 257)
Statement Closed after initial enquiries Council tax 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s award, and subsequent removal, of the council tax single person discount. This is because there is insufficient evidence of fault by the Council.
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Cheshire East Council (24 005 274)
Statement Closed after initial enquiries Highway repair and maintenance 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of reports of flooding in the complainant’s garden, and its handling of his associated complaints. There are other bodies better placed to consider the main issues being complained about, we cannot become involved in the parts of the complaint about disciplinary action, and we would not investigate any concerns about the Council’s complaints process in isolation.