Decision search
Your search has 53601 results
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London Borough of Sutton (25 009 783)
Statement Closed after initial enquiries Parking and other penalties 26-Aug-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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Bristol City Council (25 010 321)
Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We cannot investigate Mr C’s complaint that the Council has failed to repair structural defects at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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North Tyneside Metropolitan Borough Council (25 011 639)
Statement Closed after initial enquiries Child protection 26-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about the safety and wellbeing of one of his children. It is unlikely an investigation would find fault with the Council.
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Derby City Council (24 006 025)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Miss X complained the Council failed to provide her child, Y, with the support outlined in their Education, Health and Care (EHC) plan and that Y’s school placement failed. We found there was fault causing injustice when the Council delayed investigating Y’s EHC Plan provision and delayed issuing Y’s amended EHC Plan following a review. The Council offered a suitable remedy for the injustice and will review the case to identify learning. The Council’s decision to name a school in Y’s EHC Plan came with a right of appeal and is outside the Ombudsman’s jurisdiction, as is the education Y missed during the appeals process.
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London Borough of Camden (24 009 936)
Statement Upheld Antisocial behaviour 25-Aug-2025
Summary: Mx Y complained about the Council’s response to reports of anti-social behaviour they made it aware of. We upheld the complaint, finding the Council communicated poorly with Mx Y and failed to ensure meetings it arranged focused on the behaviour Mx Y reported. These faults caused Mx Y an injustice, as avoidable distress. The Council has accepted these findings. At the end of this statement we set out action it has agreed to take to remedy Mx Y’s injustice and improve its service to avoid a repeat of the faults.
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London Borough of Hounslow (24 013 763)
Statement Upheld Homelessness 25-Aug-2025
Summary: On behalf of Miss X, Ms D complained the Council failed to offer Miss X suitable interim accommodation after accepting she had a priority need. The Council said Miss X owed rent for the interim accommodation, but Ms D said Miss X had never accepted or stayed at the property. Ms D also said the Council failed to provide temporary accommodation for Ms D when it accepted the main housing duty and communicated poorly. We have not found the Council at fault for offering unsuitable interim accommodation. We have found the Council at fault for not terminating the interim accommodation sooner, and for failing to offer Miss X temporary accommodation when it accepted the main housing duty. We have also found the Council at fault for its record-keeping and communication. The Council has agreed to apologise to Miss X and write-off some of the arrears Miss X accrued for the interim accommodation. The Council has also agreed to pay a symbolic financial remedy to recognise the avoidable uncertainty and frustration caused.
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Hampshire County Council (24 014 144)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s, Education, Health and Care (EHC) Plan after moving into the Council’s area. This resulted in Y missing education and caused the family distress. The Council was at fault for failing to properly oversee the process when it received Y’s EHC Plan from another Local Authority, including missing key timescales, failing to keep Mrs X updated, and delay securing educational provision for Y. The Council offered a suitable financial remedy for Y’s missed educational provision and for the distress its faults caused.
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Milton Keynes Council (24 014 921)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Mr B says the Council failed to identify a special school for his son when he moved into the area and failed to put in place enough hours of alternative provision while it looked for a school place. The Council began a prompt search for a school for Mr B’s son but only put limited education in place for him. That meant Mr B’s son missed out on education provision. An apology, payment to Mr B and reminder to officers is satisfactory remedy.
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North Lincolnshire Council (24 015 749)
Statement Not upheld Other 25-Aug-2025
Summary: Mr B complained that the Council had failed to take action to address safety concerns from heavy goods vehicles using roads near his property. It has also made contradictory statements about the safety of the road. We recognise the situation is not ideal, but we have not found fault with the Council’s actions.
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Bury Metropolitan Borough Council (24 016 020)
Statement Closed after initial enquiries Private housing 25-Aug-2025
Summary: We will not investigate this complaint about advice the complainant alleges the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council and the complainant could take legal action.