Decision search
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City of Bradford Metropolitan District Council (24 016 431)
Statement Upheld Disabled facilities grants 25-Aug-2025
Summary: Mrs X complained the Council incurred delays in considering her application for a Disabled Facilities Grant for her son. She also complained the Council did not properly consider her application. Mrs X said the Council’s actions caused avoidable distress to her son and the family. The Council is at fault as it incurred delays in the Disabled Facilities Grant process. It has agreed to provide an apology and a financial remedy to Mrs X.
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London Borough of Southwark (24 016 662)
Statement Upheld Allocations 25-Aug-2025
Summary: Miss X complained the Council delayed processing her housing application, request for medical priority and an additional bedroom. We found the Council was at fault causing Miss X distress and uncertainty. The Council has already apologised and backdated her priority banding. This is a sufficient remedy, and the Ombudsman cannot add anything further.
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Wiltshire Council (24 019 086)
Statement Upheld Drainage 25-Aug-2025
Summary: There was fault in the Council’s refusal to accept the recommendation of its own complaint investigator, to offer the complainant a payment to reflect the inconvenience he had experienced, because of the Council’s mishandling of his application for a flood recovery grant. The Council has now agreed to make this payment.
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Suffolk County Council (24 019 683)
Statement Not upheld Child protection 25-Aug-2025
Summary: Ms X and Mr Y complained about the actions of the Council when it investigated allegations made against Mr Y by a child. We have discontinued the investigation. This is because we cannot achieve the outcomes Ms X and Mr Y are seeking.
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Wigan Metropolitan Borough Council (24 019 985)
Statement Closed after initial enquiries Building control 25-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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London Borough of Camden (24 020 535)
Statement Closed after initial enquiries Homelessness 25-Aug-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s homelessness application. Mr X had the right to seek a review of homelessness decisions, and then to appeal to the county court on a point of law. We consider it reasonable for him to have used this right. We will not investigate the rest of Mr X’s complaint about accommodation offered to him under the Council’s social housing allocation scheme. There is not enough evidence of fault by the Council, or a significant enough injustice, to justify an investigation.
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Calderdale Metropolitan Borough Council (24 021 082)
Statement Closed after initial enquiries Special educational needs 25-Aug-2025
Summary: We will not investigate Mr F’s complaint about the alleged failure to deliver special educational provision in his son’s education, health and care (EHC) plan because there is not enough evidence of fault by the Council, and we cannot achieve the outcome Mr F wants.
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Wirral Metropolitan Borough Council (24 021 866)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Miss X complained the Council did not provide her child with a suitable education for three years. She says this caused her child to miss out on education and impacted their wellbeing. We find the Council at fault which caused injustice. We are satisfied the remedy offered by the Council remedies the injustice caused.
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Birmingham City Council (24 022 402)
Statement Not upheld Other 25-Aug-2025
Summary: Mr X complained the Council failed to properly assess his child’s home education. We cannot investigate this complaint. This is because Mr X is now engaged in court proceedings with the Council. We cannot investigate matters that are before a court.
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City of Wolverhampton Council (24 023 395)
Statement Upheld Licensing 25-Aug-2025
Summary: Mr X complained the Council delayed processing his application to renew his private hire taxi vehicle licence causing him to miss out potential earnings. The Council was at fault for a minor delay in approving Mr X’s application. The Council agreed apologise to Mr X to acknowledge the distress and frustration this caused.