Decision search
Your search has 53601 results
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Sefton Metropolitan Borough Council (24 019 468)
Statement Closed after initial enquiries Enforcement 26-Aug-2025
Summary: X complained that planning decisions made by the Council more than three decades ago are evidence that shows bias in favour of their neighbour. We will not investigate this complaint further, because the matters complained about occurred long before our 12-month time limit on investigations. There is no evidence that persuades us to use our discretion to go back beyond this limit.
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Leeds City Council (24 019 750)
Statement Closed after initial enquiries Allocations 26-Aug-2025
Summary: We will not investigate Mr X’s complaint about support for rehousing because there is insufficient evidence of fault to justify our involvement.
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London Borough of Newham (24 020 053)
Statement Upheld Allocations 26-Aug-2025
Summary: We found no fault on Miss Y’s complaint about the Council preventing her from bidding on suitable properties. There was fault on her complaint about it failing to consider whether it needed to assess whether she was homeless because it was unreasonable to expect her to continue living in her home. The Council agreed to send a written apology, pay £400 for the injustice caused, remind relevant officers of the duties owed to those who may be homeless, and consider whether it owes her a homeless duty. It also agreed to check whether she needs help bidding and contact her about the key safe and pendant alarm.
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Birmingham City Council (24 020 100)
Statement Upheld Allocations 26-Aug-2025
Summary: The Council was at fault for how it removed Ms X from its housing register and for not allowing her to review this decision. This meant Ms X could not bid on properties or challenge the Council’s decision. The Council agreed to apologise, make a payment to Ms X for the distress caused and re-assess Ms X’s housing register application.
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London Borough of Southwark (24 022 008)
Statement Upheld Refuse and recycling 26-Aug-2025
Summary: Mr X complained the Council’s refuse collection service repeatedly failed to return the bins back to the respective properties. He says this has been going on for ten months. The Council’s refuse collection service caused undue distress to Mr X by not returning the bins to the property. It also failed to properly address Mr X’s concerns at stage two of the complaints process. The Council has agreed to apologise and make a payment to Mr X for the undue distress. It should continue to monitor the situation and provide evidence it has done so.
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Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (24 023 358)
Statement Upheld Charging 26-Aug-2025
Summary: We have upheld Mr B’s complaint about the Council’s delay to respond to his complaint regarding his late mother’s care charges and the support she received in a care home. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint, apologise to him and pay him £150 for the frustration and distress caused. It will also provide training for its staff on its new software system to address any gaps in knowledge and minimise complaint handling delays.
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West Northamptonshire Council (25 000 190)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs X complained the Council did not issue an Education Health and Care Plan within the statutory time frame. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice.
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Sefton Metropolitan Borough Council (25 000 327)
Statement Closed after initial enquiries Alternative provision 26-Aug-2025
Summary: Mrs M complained the Council took too long to arrange alternative education for her daughter. There is not enough injustice to justify an investigation.
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Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.