Decision search
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London Borough of Bexley (24 016 952)
Statement Upheld Looked after children 10-Jul-2025
Summary: Ms X complained the Council failed to appropriately manage her child’s care since accommodating her child under a Section 20 agreement. We found fault with the Council failing to progress to stage 3 of the children’s statutory complaint procedure and for delays in producing the stage 2 response. The Council agreed to consider Ms X’s complaint under stage 3 of the children’s statutory complaint procedure. The Council also agreed to apologise to Ms X and pay her £150 as a symbolic gesture for the avoidable frustration and inconvenience its handling of this matter caused. The Council also agreed to review how it handles complaints under the children’s statutory complaints procedure and provide training to staff.
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Herefordshire Council (24 013 233)
Statement Not upheld Enforcement 10-Jul-2025
Summary: Ms X complained the Council failed to take enforcement action over planning and licensing breaches from a neighbouring property. She said the breaches resulted in noise and anti-social behaviour, causing her distress. We found the Council took suitable steps to investigate Ms X’s complaints and was not at fault.
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Hertfordshire County Council (24 013 889)
Statement Upheld School transport 10-Jul-2025
Summary: Mr X complained the Council failed to consider statutory guidance when it decided to charge for his son, Y’s post-16 transport support. We found fault by the Council because it did not consider the statutory guidance when deciding to charge for Y’s post-16 transport support. The Council agreed to apologise, refund Mr X the cost of his contributions towards Y’s transport support and make him a symbolic payment for the avoidable time and trouble caused to him.
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London Borough of Bromley (24 014 728)
Statement Upheld Special educational needs 10-Jul-2025
Summary: Miss X complained the Council delayed carrying out a review of her son’s Education, Health and Care Plan. The review should have been completed by 24 November 2024 but the final plan was not issued until July 2025, after Miss X complained to the Ombudsman. This delay is fault and has caused Miss X and her son distress and frustrated her appeal rights. A symbolic payment to recognise this is agreed.
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South Gloucestershire Council (24 014 820)
Statement Not upheld Planning applications 10-Jul-2025
Summary: We have ended our investigation into Mr X’s complaint. The majority of issues complained of centre around planning matters including alleged planning breaches and enforcement issues relating to a property in the area near to his home. Some of the issues Mr X complained about are out of time for us to investigate. Also, there is either no injustice caused to Mr X himself by the substantive issues or the injustice is not significant enough to justify our involvement. We will not investigate the Council’s complaint handling as we are not investigating the substantive issues.
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London Borough of Ealing (24 011 887)
Statement Upheld Homelessness 10-Jul-2025
Summary: Mr X complained that the Council left him and his family in unsuitable accommodation for more than a year. We found that the Council was at fault in failing to move the family to suitable accommodation. This caused them injustice, particularly in terms of the needs of their disabled child. The Council has agreed to the recommendations we made to remedy this injustice.
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Derbyshire County Council (24 012 396)
Statement Upheld Special educational needs 10-Jul-2025
Summary: The Council was at fault because it delayed issuing an education, health and care (EHC) plan for the complainant’s son, causing distress. The Council has agreed to offer a financial remedy for this. However, there is no objective evidence to show the Council misled the complainant that it could convert a foreign special educational need (SEN) document into an EHC plan; and nor was the Council at fault for a delay in finding a school placement.
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London Borough of Ealing (24 012 409)
Statement Upheld Allocations 10-Jul-2025
Summary: Mr O complained on behalf of Ms X that the Council removed her from its housing register without properly considering her medical needs. Mr O said Ms X’s property has a severely negative impact on her due to past traumas and is impacting her mental health significantly. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.
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London Borough of Southwark (25 000 454)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application to be re-housed to a larger property. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Tower Hamlets (25 000 621)
Statement Closed after initial enquiries Other 10-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. This is because there is insufficient evidence of fault by the Council and an investigation would not lead to a different outcome.