Decision search
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London Borough of Southwark (24 020 947)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation.
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Statement Upheld Special educational needs 10-Jul-2025
Summary: Mrs X complained her child’s school removed the one-to-one support for her child detailed in their Education, Health and Care Plan and the Council failed to restore this. We found fault with the Council failing to provide Mrs X’s child one-to-one support from September 2024 until April 2025. The Council agreed to apologise to Mrs X, pay her £500 for her child’s lost provision, £100 for the inconvenience and frustration its delays caused and confirm it will rebate her the cost of paying a deposit to her child’s new school on receipt of evidence of this cost.
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Oxfordshire County Council (24 021 213)
Statement Closed after initial enquiries Assessment and care plan 10-Jul-2025
Summary: Dr C complained about a Mental Health Act assessment. We consider Dr C’s complaint is late. In any event, we are unlikely to find fault with the issues complained about.
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NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Oxfordshire (24 021 213a)
Statement Closed after initial enquiries Mental health services 10-Jul-2025
Summary: Dr C complained about a Mental Health Act assessment. We consider Dr C’s complaint is late. In any event, we are unlikely to find fault with the issues complained about.
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Surrey County Council (24 022 266)
Statement Upheld Special educational needs 10-Jul-2025
Summary: We will not investigate Miss X’s complaint about delay in the annual review of her child’s Education Health and Care Plan. This is because the Council has already offered a remedy for this part of her complaint. Nor will we investigate her complaint the final plan is out of date, because Miss X had a right of appeal about this and it would be reasonable to expect her to have used this.
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London Borough of Newham (24 022 361)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Enfield (24 022 767)
Statement Closed after initial enquiries Planning applications 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s publication of false information. We do not consider the complainant has suffered enough personal injustice to warrant our involvement.
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City of Wolverhampton Council (24 022 882)
Statement Closed after initial enquiries Licensing 10-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of concerns he raised about a licenced taxi owner following an accident. This is because there is insufficient evidence of fault.
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London Borough of Newham (24 022 928)
Statement Closed after initial enquiries Parking and other penalties 10-Jul-2025
Summary: We will not investigate this complaint about the Council sharing confidential information with a third party or the complainant’s concerns about a penalty charge notice. This is because the complainant has not suffered significant personal injustice and parts of the complaint are best dealt with by the Information Commissioner’s Office.
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London Borough of Enfield (24 007 985)
Statement Upheld Homelessness 10-Jul-2025
Summary: We found no fault on Mrs Y’s complaint about the Council failing to move her to permanent accommodation. She was on its housing register but failed to bid for properties which became available. While the Council failed to show it told her it had discharged the full housing duty it owed, this caused no injustice to her. This was because the tenancy agreement she signed did not include the Council as the landlord, but a private limited company.