Decision search
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Kirklees Metropolitan Borough Council (25 003 178)
Statement Closed after initial enquiries Child protection 25-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a safeguarding referral in relation to his daughter Miss Y. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action and payment for the injustice caused by the faults identified. We could not add to the Council’s response or achieve the outcomes Mr X and Miss Y want.
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Westminster City Council (25 003 185)
Statement Closed after initial enquiries Council tax 25-Aug-2025
Summary: We cannot investigate this complaint about court action taken by the Council for council tax arrears. This is because the complainant has started legal proceedings against the Council.
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Essex County Council (25 003 236)
Statement Upheld Special educational needs 25-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 003 315)
Statement Upheld Special educational needs 25-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Cambridgeshire County Council (25 003 396)
Statement Upheld Special educational needs 25-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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London Borough of Wandsworth (25 003 666)
Statement Closed after initial enquiries Disabled facilities grants 25-Aug-2025
Summary: We will not investigate this complaint about the Councils handling of a Disabled Facilities Grant. There is insufficient evidence of fault to warrant an investigation.
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Hertsmere Borough Council (25 004 740)
Statement Closed after initial enquiries Other 25-Aug-2025
Summary: We will not investigate Mr X’s complaints about a private rented property in disrepair and also how the Council handled Mr X’s council tax accounts. This is because some elements of the complaint are late and there are no good reasons they could not have been made sooner. Of the remaining issues, it is unlikely we would find fault in the Council’s actions and Mr X could have appealed the Council’s decisions on council tax support, to the Valuation Tribunal.
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London Borough of Waltham Forest (25 005 214)
Statement Closed after initial enquiries Other 25-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Miss X can raise a defence in court if she believes it was wrongly issued.
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Welwyn Hatfield Borough Council (25 005 302)
Statement Closed after initial enquiries Council tax 25-Aug-2025
Summary: We will not investigate this complaint about enforcement action for council tax arrears. This is because the Council has resolved the complaint and the complainant is satisfied with the outcome.
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London Borough of Havering (25 005 423)
Statement Closed after initial enquiries Parking and other penalties 25-Aug-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant can appeal to the tribunal and because his complaint about the handling of the issue has been resolved.