Decision search
Your search has 53601 results
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Nottinghamshire County Council (25 005 169)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate Miss X’s complaint about a school placement. This is because there was a right of appeal to the SEND Tribunal and it was reasonable for Miss X to appeal.
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Royal Borough of Windsor and Maidenhead Council (24 021 273)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs P complained about problems with the Council in issuing and amending her young son’s (Child X) Education, Health and Care Plan (EHC Plan), as well as its alleged failure to provide him speech and language therapy. Based on the available evidence, we found the Council delayed issuing an amended EHC Plan and failed to meet with Mrs P to discuss its proposed amendments. We also found the Council failed to secure the therapy provision identified in Child X’s EHC Plans. This caused an injustice to Child X, as well as Mrs P who paid for privately arranged therapy herself. The Council has agreed to our recommendations to remedy this.
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London Borough of Brent (24 017 300)
Statement Upheld Safeguarding 01-Sep-2025
Summary: Ms Y says the Council failed to act to safeguard Ms X and failed to carry out a needs assessment or provide Ms X with support. The Council accepts it failed to follow the right process when dealing with the safeguarding concerns raised and the request for a care assessment. That meant Ms X missed out on care support and a move to a safer property for more than two years and Ms Y experienced significant distress. An apology, payment to Ms Y and procedural changes are satisfactory remedy.
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London Borough of Brent (24 017 777)
Statement Upheld Allocations 01-Sep-2025
Summary: We have upheld Mr X’s complaint about how the Council handled his request for a housing suitability review. The Council has agreed to a proportionate remedy for the injustice caused.
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North Northamptonshire Council (24 017 975)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to secure Y’s Education, Health and Care Plan provision after they moved into its area or complete a review of the plan within statutory time limits. We find the Council at fault, causing frustration and uncertainty and meaning Y did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.
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West Sussex County Council (24 018 646)
Statement Upheld Special educational needs 01-Sep-2025
Summary: The Council delayed completing Miss X’s child, Y’s, Education, Health and Care (EHC) Plan and then failed to secure the provision in the Plan. It also failed to arrange suitable alternative provision when Y was unable to attend school. This caused Y to miss out on part of their education and caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise to Miss X and make a payment to recognise the impact of its failings. It will also review its approach to delivering alternative provision when a child cannot attend school.
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Middlesbrough Borough Council (24 018 776)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to provide education for her child Y. She also complained about how it handled Y’s Education, Health and Care Plan. The Council was at fault. Action taken by the Council prior to, and during, the course of, this investigation has provided suitable remedy for the injustice caused to Y. No further recommendations will be made.
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North Somerset Council (24 006 942)
Statement Upheld Council tax 01-Sep-2025
Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.
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London Borough of Newham (24 008 894)
Statement Closed after initial enquiries Safeguarding 01-Sep-2025
Summary: We will not investigate this late complaint about how the Council handled adult safeguarding concerns. There is not a good reason for the delay in Miss X complaining to us.
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Manchester City Council (24 012 434)
Statement Upheld Parking and other penalties 01-Sep-2025
Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration and time and trouble.