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  • Leicestershire County Council (25 002 833)

    Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2025

    Summary: We will not investigate this complaint about highway noise because there is not enough evidence of fault to justify investigation.

  • Gedling Borough Council (25 003 012)

    Statement Closed after initial enquiries Council tax 16-Jul-2025

    Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault by the Council causing injustice.

  • Suffolk County Council (25 000 813)

    Statement Closed after initial enquiries Special educational needs 16-Jul-2025

    Summary: We will not investigate Ms X’s complaint about the contents of her daughter’s Education, Health and Care Plan. This is because it would be reasonable for Ms X to have appealed to the SEND tribunal.

  • Knowsley Metropolitan Borough Council (25 001 252)

    Statement Closed after initial enquiries Allocations 16-Jul-2025

    Summary: We will not investigate Mr X’s complaint the Council excluded him from its housing register when it decided he no longer had a local connection. There is not enough evidence of fault by the Council to justify an investigation.

  • Newcastle upon Tyne City Council (25 001 481)

    Statement Closed after initial enquiries Parking and other penalties 16-Jul-2025

    Summary: We will not investigate this complaint about the Council deciding to increase the cost of a season ticket for some of its car parks. There is insufficient evidence of fault in the way the Council reached its decision.

  • London Borough of Lambeth (25 005 584)

    Statement Closed after initial enquiries Parking and other penalties 16-Jul-2025

    Summary: We cannot investigate this complaint about a Penalty Charge Notice issued to a blue badge holder. This is because the complainant appealed to the tribunal.

  • Mid Devon District Council (25 006 203)

    Statement Closed after initial enquiries Councillor conduct and standards 16-Jul-2025

    Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of any delays.

  • Mid Suffolk District Council (24 020 508)

    Statement Closed after initial enquiries Planning applications 16-Jul-2025

    Summary: We will not investigate Mrs X’s complaint that the Council gave her incorrect advice about a grant of planning permission because the complaint is late without good reason to investigate it now. We will not investigate Mrs X’s complaint about the handling of her most recent planning application because it would have been reasonable for Mrs X to have used her right to appeal.

  • Brighton & Hove City Council (24 015 366)

    Statement Upheld Charging 15-Jul-2025

    Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.

  • Royal Borough of Kensington & Chelsea (24 015 485)

    Statement Upheld Homelessness 15-Jul-2025

    Summary: Mr D complained the Council failed to offer homelessness advice and support and placed him in unsuitable interim accommodation. I have found evidence of fault by the Council causing Mr D to live in unsuitable accommodation for nearly six months. I have asked the Council to pay Mr D financial redress.

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