Decision search
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North Tyneside Metropolitan Borough Council (25 002 640)
Statement Upheld Allocations 08-Dec-2025
Summary: The Council was at fault for not considering whether it could provide Mr X homelessness assistance after it knew he had left his accommodation. This caused Mr X uncertainty about whether he could have received help from the Council sooner. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to recognise the uncertainty caused.
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Birmingham City Council (25 002 674)
Statement Closed after initial enquiries Private housing 08-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her private rented sector flat. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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London Borough of Newham (25 003 273)
Statement Not upheld Homelessness 08-Dec-2025
Summary: Mr Y and Ms X complained the Council failed to provide a permanent property for them. They also complained about the Councils handling of anti-social behaviour. We found the Council was not at fault.
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Leicestershire County Council (25 004 501)
Statement Closed after initial enquiries Assessment and care plan 08-Dec-2025
Summary: Mr X complained about the Council’s delay in carrying out a care assessment for his mother, Mrs Y, which he says led to a decline in her physical and mental health. Mr X says the matter has caused his family distress and frustration and they are being pursued for unpaid care fees. He would like an independent investigation, a financial remedy to cover the cost of Mrs Y’s care fees, and oversight to prevent similar failures in future. We will not investigate this complaint. It is unlikely we would reach reliable conclusions due to the passage of time, or achieve a meaningful outcome for Mr X.
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London Borough of Enfield (25 004 523)
Statement Upheld School transport 08-Dec-2025
Summary: There was fault in the way the Council considered an application for home to school transport made on the grounds of special educational needs and disability. The Council delayed carrying out an individual assessment of the child’s ability to walk the distance required, wrongly relying on an expectation the parent drive the child. As a result, transport support was delayed, causing distress, inconvenience and expense to the parent. The Council has agreed to refund Ms X’s mileage, make a symbolic payment for the distress and inconvenience caused and make service improvements.
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Hampshire County Council (25 004 787)
Statement Not upheld Disabled facilities grants 08-Dec-2025
Summary: Miss X complains the Council has not properly assessed her needs. We have not investigated because the Council has offered Miss X a fresh assessment and further investigation would not lead to a different outcome.
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Devon County Council (24 011 249)
Statement Upheld Transition from childrens services 08-Dec-2025
Summary: Mr Y complains the Council failed to replace a psychologist despite having agreed to provide Mr X with one indefinitely and delayed completing a care assessment. The Council failed to explain why the psychology input had ended and it delayed completing a care assessment. That caused Mr Y and his wife distress. An apology, payment to Mr Y and provision of an action plan to address the backlog of care assessments is satisfactory remedy.
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Leicestershire County Council (24 015 160)
Statement Upheld Special educational needs 08-Dec-2025
Summary: We cannot investigate if the Council was at fault for failing to ensure Miss X’s child Y received the special educational provision outlined in their Education, Health and Care Plan, as it was too closely connected to her reason for appealing to the Tribunal. There was fault in the Council’s communication and complaint handling for which it has offered a suitable financial remedy during our investigation for the frustration caused. The Council was also at fault for failing to send its decision within four weeks of Y’s annual review meeting however this fault did not cause a significant injustice.
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Transport for London (24 016 632)
Statement Upheld Traffic management 08-Dec-2025
Summary: Miss D complains TFL incorrectly changed the status of her vehicle to non ULEZ compliant and delayed responding to her complaint. There is fault in respect of complaint handling but no fault regarding the compliance issue. TFL has already offered a reasonable remedy to Miss D for the complaint handling.
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Lincolnshire County Council (24 017 267)
Statement Not upheld Other 08-Dec-2025
Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.