Decision search
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Folkestone & Hythe District Council (25 004 639)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jul-2025
Summary: We will not investigate this complaint about a housing benefit overpayment from 2021 and a recent error regarding a payment plan. This is because the complainant could have used her appeal rights and the Council has provided an appropriate response regarding the error.
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East Devon District Council (25 004 901)
Statement Closed after initial enquiries Planning applications 16-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s consideration of a planning application. The complaint is late and there is no good reason to exercise discretion to consider it now.
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Statement Closed after initial enquiries Refuse and recycling 16-Jul-2025
Summary: We will not investigate this complaint that the Council will not allow the complainant to use a bin for her rubbish. This is because there is insufficient evidence of fault by the Council.
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Chesterfield Borough Council (25 005 036)
Statement Closed after initial enquiries Planning applications 16-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered a significant injustice to warrant our involvement, and we cannot achieve the outcome Mr X is looking for.
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Leicester City Council (25 001 525)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Jul-2025
Summary: We will not investigate this complaint about the Council refusing to accept the complainant’s Right to Buy application as she did not meet its identity verification requirements. It is reasonable to expect the complainant to challenge the refusal by using the alternative court remedy that is available.
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Kirklees Metropolitan Borough Council (25 001 603)
Statement Closed after initial enquiries Allocations 16-Jul-2025
Summary: We cannot investigate this complaint about the Council’s refusal to permanently move a tenant from a social housing tenancy due to disrepair. We have no power to investigate complaints about the Council acting in its capacity as social landlord.
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Lancaster City Council (25 001 660)
Statement Closed after initial enquiries Managing council tenancies 16-Jul-2025
Summary: We will not investigate this complaint about the Council granting permission to the complainant’s neighbours to install fence posts and an outbuilding. This is because the law bars us from investigating the Council’s actions as a registered social housing provider.
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East Sussex County Council (25 001 893)
Statement Closed after initial enquiries Special educational needs 16-Jul-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s delay in transferring his child to an educational establishment. This is because he has used his right of appeal to a tribunal about the same matter and the law does not allow us to investigate in these circumstances.
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Chelmsford City Council (25 002 247)
Statement Closed after initial enquiries Leisure and culture 16-Jul-2025
Summary: We will not investigate this complaint about the Council’s policy for single sex changing rooms at a leisure centre. This is because further investigation would not lead to a different outcome, and we cannot achieve the outcome Ms X wants.
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London Borough of Tower Hamlets (25 002 799)
Statement Closed after initial enquiries Transport 16-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because it is unlikely we would find fault by the Council.