Decision search
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Statement Upheld Licensing 08-Sep-2025
Summary: Mrs B complained on behalf of the residents’ association that the Council failed to ensure the caravan site they live on complies with the site licence and legal requirements. The Council initially dealt with possible breaches of the licence effectively. However, it has failed to determine whether the Electrical Safety Certificate meets the requirements, and it took too long to deal with Mrs B’s complaints about this. This caused the residents frustration and continued uncertainty. The Council will apologise to Mrs B and make a symbolic payment. The Council will also determine whether the certificate meets the requirements, write to Mrs B to let her know, and set out what it will do to make sure any breach is remedied.
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Hertfordshire County Council (24 019 573)
Statement Not upheld Special educational needs 08-Sep-2025
Summary: Mr X complained that the Council and his college failed to provide special educational provision in his Education, Health and Care Plan, had poor communication and complaint handling, did not allow him to enrol on courses he wanted and mis-recorded his personal information. We find no fault in the way the Council secured his special educational provision and handled his complaints. We have discontinued the investigation into his complaints about his college. Further investigation into the issues regarding special educational needs would not lead to a different outcome, and we cannot investigate the matters that are not about special educational needs.
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Milton Keynes Council (24 020 123)
Statement Upheld Other 08-Sep-2025
Summary: We have upheld Miss X’s complaint because the Council delayed responding to her complaint and considered the complaint under the incorrect procedure. The Council has agreed to provide a proportionate remedy to Miss X.
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North Yorkshire Council (24 005 587)
Statement Not upheld Special educational needs 08-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure the provision in her child, Y’s, Education, Health and Care (EHC) Plan. Mrs X appealed to the SEND Tribunal and then a court considered the matter at Judicial Review.
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Wirral Metropolitan Borough Council (24 007 121)
Statement Upheld Special educational needs 08-Sep-2025
Summary: The Council failed to secure the special educational needs provision in Mrs X’s child, Y’s, Education, Health and Care Plan following a Tribunal order in March 2024. It also failed to respond to Mrs X’s complaint. This caused Mrs X distress, frustration and uncertainty and meant Y missed out on the provision in their Plan. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Enfield (24 015 106)
Statement Upheld Special educational needs 08-Sep-2025
Summary: Ms X complained the Council failed to provide some Speech and Language Therapy set out in her child’s Education, Health and Care plan. We found the Council at fault, which caused Ms X injustice. The Council should make a payment and apologise to Ms X.
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Suffolk County Council (24 016 183)
Statement Closed after initial enquiries Child protection 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about a lack of support from the Council’s children’s services after he left the family home in 2020. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.
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London Borough of Camden (25 002 928)
Statement Closed after initial enquiries Allocations 08-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Ms X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.
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East Sussex County Council (25 002 988)
Statement Closed after initial enquiries Alternative provision 08-Sep-2025
Summary: We will not investigate this complaint about the level of alternative provision the Council arranged for Mrs X’s son. She has used her right of appeal for her son’s Education, Health and Care Plan. The issues around alternative provision are not separable from this appeal.
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Buckinghamshire Council (25 003 071)
Statement Upheld Special educational needs 08-Sep-2025
Summary: We will not investigate this complaint about delays in the Council assessing Mrs X’s child’s special educational needs. This is because the Council agreed a suitable remedy for the distress and extra costs Mrs X incurred.